Vendor Management Analyst, IT Programs- 2269 in Glenview, IL at ITW

Date Posted: 11/9/2018

Job Snapshot

Job Description

Position at ITW Corporate

Department Description

ITW’s IT Vendor Management Team leverages ITW’s global purchasing power to create programs that maximize savings and protect the best interests of our companies. The team consists of three members who support the highly decentralized business’s needs/interests within information technology.

Job Description (summary)

As a member of ITW’s IT Vendor Management team, the IT Programs Analyst will report directly to the Manager, IT Vendor Management.

The role of the Vendor Management Analyst, IT Programs will be to establish, maintain, and evaluate vendor relationships to reduce risks, align with stakeholders, drive efficiencies and cost savings, and provide help and support to ITW’s decentralized business’s through our IT Programs.

The Vendor Management Analyst supports vendor relationships, negotiations, and performance management for defined IT suppliers.

Major Areas of Responsibility

  • Collaborate with stakeholders, legal, technical leads, and business teams
  • Utilize IT and contract knowledge to assist in driving efficiencies and cost savings in contract negotiations and vendor management
  • Work collaboratively with ITW stakeholders to educate and interpret IT vendor contracts for respective ITW business segments
  • Conduct market analysis, evaluating product against business requirements, crafting the deal from contracts to pricing, preparing data for annual reviews, and driving vendor compliance to agreements (SLA’s metrics, performance monitoring)
  • Understand relevant market trends and vendors. Track, gather, and analyze market and industry data to determine product and service roadmaps
  • Track and report vendor performance metrics to ensure vendors adherence to commitments/SLAs and mitigate issues proactively
  • Assist in negotiating contract terms, conditions, modifications, while working with key stakeholders to ensure that their requirements are met
  • Assist with developing Statements of Work (SOW) and understanding any current requests for RFI/RFP/RFQ’s in the pipeline
  • Become proficient in applying key ITW principles to drive vendor management program improvement and adoption of preferred IT vendor program in ITW divisions


  • Responsible for ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal.
  • Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors, and management of activities and progress through regular written and verbal communication
  • Ensures appropriate stakeholders are informed of contract additions / terminations to enable accurate budget forecasting
  • Troubleshoot all vendor problems and present to management as required
  • Handle internal contract-related vendor complaints or disagreements from the business or other internal stakeholders
  • Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
  • Ensure to track, measure, report, and evaluate vendor performance
  • Ensure enterprise-wide needs for due diligence, risk assessment, and constant vendor monitoring are being accomplished
  • Cost-model new programs
  • Track spend on active IT Programs
  • Assist with software audits


  • Expert-level with Microsoft Excel, Outlook, Word, PowerPoint, and SharePoint
  • Business acumen combined with IT knowledge of hardware, software, services, and telecom
  • Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
  • Strong data and financial analytical skills; Proficient in analyzing and manipulating data in Excel and/or within a Database (Access/SQL)
  • Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously
  • Outstanding written and verbal communication skills, ability to clearly and concisely communicate information at multiple levels
  • Negotiation skills
  • Ability to build productive relationships
  • Keen attention to detail with strong analytical, and problem-solving skills
  • Results oriented
  • Strategic thinker
  • Uses good Judgement
  • Customer focused
  • Self-driven goal-setter
  • Willingness to learn and grow


  • Bachelor’s degree in supply chain, procurement, finance, or related field
  • 8+ years of strategic sourcing/vendor management experience
  • 3+ yeas experience with Information Technology RFX’s (RFP’s, RFI’s, and RFQ’s) and e-Sourcing tools.

 EEO is the Law

Applicants and employees of ITW are protected under Federal law from discrimination on several bases.  Follow the link above to read more. 

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click corp_accessibility@ to request assistance. No other requests will be acknowledged.