Technical Support Engineer in Norwood at ITW Test & Measurement and Equipment

Date Posted: 7/31/2018

Job Snapshot

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Job Description

Instron® is a global organization that designs, manufactures, sells and services materials testing systems.  Instron is a clear global leader in materials testing applications and its leadership in the marketplace is continually expanding.  You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.
This individual’s main responsibility is to provide technical support/assistance on specific Instron products to our internal and external customers; i.e. customers, internal personnel and field service personnel. In addition, this person will interface with design teams and engineering to discuss design issues and problem resolution. This person will be responsible to make design recommendations on products and to maintenance procedures to improve the service ideals; reliability, serviceability, maintainability and usability.  
  • Assists in the training of field service engineers in the operation and maintenance of basic electromechanical and servo-hydraulic equipment.
  • Recommends changes to products or to maintenance procedures to improve reliability, maintainability and usability.
  • Assists in the corrective and preventive maintenance on electronic equipment with minimum supervision.Works from complex schematics, diagrams and technical manuals.
  • Responsible for updating, maintaining and using the technical information that exists in our database and SharePoint
  • Responsible for providing information in the form of field bulletins or notifications to field engineers that will assist in them performing more efficient and reliable service.
  • Required to maintain all customer call information in the service database in appropriate detail, manage open queue call to a reasonable level and account for hours associated with daily activities.
    Successful applicants will have a Bachelor’s degree in a technical area or equivalent. The ability to understand complex electronic theory and/or electromechanical designs, a thorough understanding of PC’s, and the ability to learn a wide variety of software applications is also required.  In addition, you should be self-motivated, possess exceptional organizational and time management skills, and, due to the high level of customer interaction, possess strong interpersonal skills.
    Take this opportunity to join a successful team where you can make an immediate impact.  Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.
    Instron is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.