Technical Software Specialist in St. Louis, MO at ITW Construction Products

Date Posted: 2/10/2020

Job Snapshot

Job Description

Alpine is seeking a Technical Software Specialist to join our team.  In this hybrid role, the Technical Software Specialist (TSS) is responsible for direct software support for TrussSteel’s ‘80’ customer base including training, education and issue resolution.

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers.  Partnering with our customers, we help to improve their businesses and make them more productive.  We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability.  

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.  

The TSS will support the sales effort via software demonstrations and assist in ensuring new users are fully trained.  Through this process, the TSS will also support the product management function by communicating vision to the software development SCRUM team.  They will collaborate cross-functionally to ensure business, quality and functional goals are met and is responsible for the design, usability, quality and delivery of the product.  The TSS understands both the technical and business side of the product release and is ultimately responsible for representing the end user’s needs.

Primary Responsibilities

  • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product
  • Conduct initial setup, software customization, and software training on site from the beginning to the end of new key customer conversion projects.
  • Deliver professional webinars to entire customer base articulating software features during release phase of new version.
  • Build a rapport and develop lasting relationships with customers’ design staff.
  • Collaboration across stakeholder groups to translate business requirements into themes, epics, and user stories for the development teams to implement
  • Develop and maintain a product roadmap and appropriately prioritized product backlog
  • Collaborate with technical leads to determine scope and priorities for product development cycles
  • Work with development teams to ensure they understand the vision for the product and are designing great features for our customers
  • Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams
  • Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency

Job Requirements

  • Bachelor’s degree in Engineering, Computer Science, Business, Marketing, or a comparable discipline
  • Minimum 3 years of experience in structural building component industry preferred
  • Excellent verbal, communication and presentation skills
  • Software Product strategy and management experience with demonstrated value delivery desired
  • Experience with complex customer environments and/or relevant industry experience
  • Self-motivated, energetic and can work both autonomously and as part of the team
  • Ability to be flexible and adaptable in a changing environment
  • Advanced skills in MS Office Suite; Industry software knowledge is a huge plus
  • Valid driver’s license within state of residence with good driving record
  • 50% travel

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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