Technical Services Engineer in Hatfield, PA at ITW Test & Measurement and Equipment

Date Posted: 5/10/2018

Job Snapshot

Job Description

Brooks Instrument, a global manufacturer of flow and pressure measurement and control products for critical applications, and a division of ITW (A Fortune 200 Company) is seeking candidates for an Technical Services Engineer . This
highly visible position will be based out of our headquarters location at Hatfield, PA (Suburban Philadelphia).  Brooks maintains manufacturing, sales, and service center facilities around the world, and our products are used in laboratory and process applications
in end markets such as: life sciences, petro-chemicals, semiconductor, analytical instrumentation, nuclear, and solar cells.

Basic Function

 Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at field locations.


Essential Duties and Responsibilities 
  • Provide aftersales support for all of Brooks Instrument Product offerings.
  • Provide technical phone and email support for all Brooks Instrument field personnel and Brooks Instrument customers.
  • Provide technical support to all Brooks Instrument Service Centers and office’s that representatives and service Brooks Instruments products.
  • Provide technical support and sales assistance to Brooks account managers.  
  • Provide technical support at customer site when necessary.
  • Provide manufacturing/service equipment support for Brooks service centers.
  • Maintain technical product knowledge for state of the art electronic products offered by Brook’s Instrument.
  • Maintain technical training material and aids for customers and sales representatives training programs.
  • Support Brooks’ training programs.
  • Perform tasks related to root cause failure analysis and testing of electronic, mechanical, and\or electro-mechanical devices, using judgment in making adaptations or modifications.
  • Assist in preparation of failure reports in reply to customer complaints.
  • Support the development of software service tools used on Brooks’ products
  • Support company continuous improvement initiatives.
  • Other duties as assigned.

 Education and Experience

  • Minimum 2-year degree or 5 years equivalent related experience preferred. 
  • Strong Microsoft Office skills.

If you have experience in meeting tight deadlines, are both an independent worker and thinker, and are dedicated to continuous improvement of yourself and your organization, then this opportunity is for you. This position offers a unique chance to join a successful
company that is a leader in the flow measurement industry.  Thank you for your interest in exploring a career at Brooks Instrument!

Our employees enjoy competitive, merit-based salary plus excellent benefits including: 
  • Health and dental insurance
  • Company Paid Life Insurance / Short and Long Term Disability
  • 401K plan with generous company match
  • Vacation, personal days and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts
  • Tuition assistance 

The opportunity to join a well-established (70+ years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.


ITW Company Overview


ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the
highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all
over the world.


Please visit our website:


Brooks Instrument is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.