Technical Product Support Specialist in Fort Worth, 76106 at ITW Food Equipment Group

Date Posted: 10/19/2018

Job Snapshot

Job Description

Traulsen, a division of ITW, is seeking a Technical Product Support Specialist. This position is responsible for providing product technical phone support of refrigeration products and an excellent customer service experience to independent service agents, which supports $1 billion of refrigeration equipment, in the field. This position reports to the Refrigeration Service Operations Manager or designee.

ESSENTIAL DUTIES:

  • Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents
  • Facilitate resolution of equipment and service performance complaints received from customers
  • Investigate and assist Quality and Engineering with resolution development for equipment performance
  • Conduct or support in house training
  • Review for technical merit and process warranty claims within approval limitations
  • Support upgrades and retrofit programs as needed
  • Assist with the development of Owner’s Manuals, parts lists and technical document support.

Job Requirements

EDUCATION

Applicable Technical Degree in HVAC-R or applicable experience in lieu of a degree

QUALIFICATIONS

  • 3+ years experience in technical field support in refrigeration, HVAC or Electronics
  • Good communication and listening skills
  • Excellent customer focus and customer service skills
  • Displays creativity and innovation
  • Outstanding dependability and reliability
  • Good problem solving and analysis

PHYSICAL REQUIREMENTS:

  • Office Environment
  • Repetitive use of telecommunications equipment and computers
  • Some Manufacturing Floor and Warehouse Environment




ITW Food Equipment
ITW’s Food Equipment segment designs and manufactures advanced ware wash (dishwashing), cooking, refrigeration, and food processing equipment and provides service for institutional, industrial, restaurant, and retail customers around the world. ITW’s food equipment businesses are highly branded with industry-leading positions differentiated by innovation and unique, integrated service offerings. These well-known brands meet the needs of their global customers by focusing on the industry’s most critical issues and trends: sustainability, ease of use, performance, and on-site service.

About the Brand

Traulsen has long been known as the premier name in refrigeration for the foodservice market. That reputation is grounded in a long history of delivering products designed and built to the highest possible standards of performance, quality and durability in the industry.

 

Over the years, Traulsen has constantly expanded the range of top-of-the-line refrigeration for the worldwide food equipment market, with refrigeration offerings that include reach-ins, roll-ins, undercounters, blast chillers, prep tables, dual temperature units, heated cabinets, merchandisers and specialty applications drawn from customer requests, many of which become part of our mainstream product line. It’s all based on a corporate philosophy that it takes quality to make quality—and quality creates value for the long run

ITW Food Equipment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status age, or any other characteristic protected by law.

If you are a qualified individual with a Disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact 817-740-6747 for information on how to contact us directly.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.