Technical Product Specialist - Scales in Troy, OH at ITW Food Equipment Group

Date Posted: 6/20/2018

Job Snapshot

Job Description

Are you someone who enjoys being the go-to person when challenges arise with complex equipment? Is troubleshooting and solving problems a hobby that you'd like to make your career?
If so, we have an opening for a Technical Support Specialist who will provide technical troubleshooting and repair assistance (telephone and on-site as required) to our service technicians across the US Field organization. As a member of the team, you will also interact with different product line engineers to help influence and contribute to the serviceability of new products during the development phases. A highly motivated individual will enjoy the benefits of focusing on quality issue resolution, troubleshooting, forward-thinking service solutions, and project management.

We are the leading nationwide provider of food equipment service and have more than 75 locations and 1,500 factory-trained service technicians. We believe the following are additional skills that will help make individuals successful in this role:
  • Familiarity with analyzing available reports from multiple sources for trends and developing solutions
  • Creating wide-variety of easy to use tools/templates for use by all skill levels within the organization.
  • Having the ability to build trust and rapport with the field service organization, business units and the sales teams is critical to this role.
  • We believe strongly in making safety & health issues/concerns a priority and adhere to established regulations and guidelines.
  • Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
Required qualifications:
  • Associates Degree and/or equivalent ITW FEG experience
  • 3 - 5+ years Technical Support, Engineering, QA or Food Equipment repair
  • Mechanical, Electrical, and Software aptitude and troubleshooting skills
Preferred qualifications:
  • BS/BA in Engineering, Electronic Systems, or Computer Science
  • Advanced electrical / Mechanical / Software (Windows, Linux)
  • Customer Service Experience / Help Desk / Supervisor
  • Diagnostic logic development
  • Experience with ITW FEG business and products
Physical requirements / working conditions:
  • Primarily office setting
  • Customer sites and conditions will vary based on industry and product
  • Ability to bend, kneel, climb when at customer site
  • May be exposed to noise, heat, cold, slippery, wet conditions
  • May be required to sit/stand/walk
  • May be required to lift 35-65 lbs
  • May be required to climb ladder
  • Up to 15% travel possible
Pre-employment screenings performed (which includes background checks and hair follicle drug screening, unless state law prohibits.)
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.