Tech Product Engineer in Danvers, MA at ITW

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    30 Endicott Street
    Danvers, MA
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:

Job Description




Identify and recommend products or product modifications for existing and potential customers primarily in General Industrial OEM, with secondary cross over skills in Transportation, Wind, and Marine and heavy Industries. Determine and provide a Professional level of Technical Service to customers and prospects in all company brands.


Provide technical support to internal and external customers:

 Assist is in the sales process by evaluating applications and materials, recommend products and conduct customer visits to observe and develop application techniques, audits and presentations.

 Provide field sales with technical data, test results, graphs, and reports.

 Work with field sales & marketing and other ITW groups to generate and analyze market data to identify new products for ITW growth initiatives including General Industrial OEM and other segments as needed.

 Test competitive products against ITW portfolio products for specific customer projects or problems and historical data.

 Participate in the commercialization of new product launches coordinating technical data with other essential departments.

 Collaborate with Marketing to produce “Marcom Tools” (Technical Data Sheets, physical property data and technical writing for brochures and trade shows) needed for all brands.

 Be proactive in developing and visiting the appropriate contacts with the Engineering, Materials, or Quality departments of key customers and material manufacturers. Establish and support testing adhesive specifications for major customers.

 Ability to receive incoming calls from potential or existing customers to provide product selections or trouble shoot application issues.

 Work independently or in multi-functional teams to develop new business opportunities, advise on new potential products or the modification of existing ones.

 Ability to travel occasionally to help support lab work presented at customers, trade shows, customer audits, industry presentations and on lining as well as emergency customer support.

 Responsible for various aspects of project management. Coordinate new projects and new product development activities with Technical Product Managers, field sales, R&D and Marketing.

 Help identify Industry trends, use ITW tools to continually introduce best practices to optimize the department, and help identify new business development trends.

 Maintain an electronic database to record Technical Service data and aid in protecting the company from undue liability.

 Assist in training/direction of new product training modules, training personnel and distributor reps.

 Promote, support and adhere to all safety, environmental and quality related policies and procedures.


Job Requirements


EDUCATION: BS or higher degree in a Material Science, Engineering or Chemistry.

EXPERIENCE: 2 plus years’ experience or equivalent

SKILLS: Strong computer, organizational, and destructive and mechanical testing skills. Fluent with Word, Excel, JD Edwards experience a plus.

COMPETENCIES: Analysis of bulk material properties, present in large and small groups,

TRAVEL: up to 20% and hold a valid passport

PHYSICAL: Ability to lift up to 50 pounds for equipment part handling, customers substrates and to work in tight places on occasion.


 Ability to work in a dynamic, changing environment

 Excellent written and verbal communication skills. Excellent presentation skills.

 Strong mechanical and diagnostic ability.