Spares Administrator in Peterborough at ITW Construction Products

Date Posted: 1/8/2020

Job Snapshot

Job Description

Job Title:                 Spares Administrator

Reports To:             Paul Winch

Business Unit:        Hobart UK Service

Purpose of Job:     To supply full customer support to all customers’s purchasing over the counter spare parts.


Deliverables of the role include, but are not limited to:


  • Identify spare parts numbers for customers
  • Liaise with purchasing team to obtain exact due dates on parts for customer enquires/ orders and quotes
  • Ensure customer specific administration procedures are adhered to.
  • Purchase Order entry
  • Customer portal upkeep
  • Process customer parts returns requests through internal system
  • Liaise with courier companies to ascertain correct deliveries for parts orders.
  • Answer customer spare parts enquiries
  • Confirm despatching of parts order and process customer invoices and credit note queries
  • Undertake any other duties as appropriate within your competence, as required by line manager.


Job Requirements

Key Skills and Attributes:


  • Able to communicate well with others 

  • Basic Microsoft Office knowledge – Word, Excel, Outlook & Teams

  • Enthusiastic and self-motivated outlook

  • Good team player

  • Confident telephone manner

  • Good numeracy and literacy skills

  • Attention to detail vital

  • Previous parts knowledge desirable

  • Previous technical experience desirable



Reward & Benefits


25 days annual leave plus bank holidays*

Monthly free fruit

Free onsite parking

Enhanced pension scheme where you have a choice of contributions detailed below. If you do not join if you are eligible you will be auto enrolled after 3 months and you will contribute 2% and the company will contribute 6%.**















11% (max)


Permanent Health Insurance up to 75% of Salary **

Up to 6 x Life Assurance **

Employee Assistance Programme

Free Wellbeing App (Thrive)


Hours of Work


To cover office hours from 8.30 to 17.00 on a rota. To apply company procedures and administration policy. It is essential to have a full understanding of customers specific requirements and ensure that customer specific administration procedures are followed.


* if your contract requires you to work you receive a day in lieu for any worked bank holidays

** subject to being in the eligible Pension Scheme