Shipping Customer Service Rep in Lockport, IL at ITW

Date Posted: 2/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    15901 West 147th Street
    Lockport, IL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description


Coordinate shipments and ensure all orders are loaded in a timely manner.  Adhere to customer shipping window times and eliminate delays or detention.  Ship confirm/ASN all shipments ensure last daily shipments are loaded and the ASN provided.



        Understand WMS, ASN, and EDI systems

        Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery 

        Set up expedites if needed

        Send ASN (advance shipping notice) to all vendors/customers.  Know vendor/customers preferred receiving method of this information. 

        Create custom paperwork or commercial invoices for all international shipments as needed

        Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day

        Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion

        Create AR’s/picklists and create labels for outgoing freight as needed

        Reactivate, reflag, and correct bill of ladings.

        Have an understanding of the barcode scanning process and know the operations of the scanner

        If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving

        Keep a clean orderly working area to minimize room for error

        Update and maintain all Shipping logs 

        Locate old files for Shipping & Accounting purposes, as needed

        Complete all billing tasks which include systematic, manual, and supplemental billed 

        Run ASN report at the end of the day to ensure all shipments have been billed.

        File all documents and purge old files, as needed

        All other tasks as assigned by Supervisor     


Job Requirements


·       High School Diploma, GED or equivalent required; logistics training/education a plus

·       Ability to handle multiple tasks in fast paced work environment

·       Strong Math skills

·       2+ years’ experience in Shipping environment

·       Must be proficient in MS Office (Excel/Word)

·       Must be able to work a flexible schedule including overtime and weekends

·       Ability to work independently and in a team environment to deliver results

·       Ability to follow safety standards and participate in continuous process improvements while following best business practices

·       Trans-4rm and EDI system knowledge a plus


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily, must be able to resolve requirements both through supervisor direction and independent process analysis. Must possess good communication/interpretation skills, good visual skills. Individual must be able to frequently exit the powered industrial equipment, ability to reach with arms extended and/or overhead, excellent hand dexterity, ability to bend, stoop, stretch and similar activities and able to lift up to 50 pounds frequently.


Interpersonal Skills:

Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.


Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email call 708-720-7121 to request assistance.  No other requests will be acknowledged.