Service Technician in Appleton, WI at ITW Welding

Date Posted: 6/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Appleton, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranty for Industrial Equipment Division.


  • Handling phone calls on a repetitive basis relating to the service, repair, and application of Industrial Equipment product.

  • Creating service files in the service warranty application software to accurately document warranty situations.

  • Repair and test returned equipment from the field.

  • Travel to customer locations for technical support/training of IE product.

  • Participate on product development teams and product support projects.

  • Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.

  • Travel will be required in this position.

  • Utilization of good oral and written communication skills to work professionally with customers within the guidelines of the Industrial Equipment Group and Miller warranty policies is essential.

Job Requirements


  • Associate Degree in Electro-Mechanical Technology, Automated Manufacturing Systems Technology.

  • Completed certificate credits in Automation Maintenance, Industrial Controls/PLC’s or Industrial Networking Communications is a plus.

  • Experience in industrial automation/networking.

  • Strength in customer service with demonstrated troubleshooting skills preferred.

  • Welding systems product knowledge is a plus.

  • Good computer skills utilizing Microsoft Office, Outlook, PowerPoint, Word, Excel, and Internet programs.

  • Candidate must be willing to travel when necessary; at times this could be short notice. *Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion.