Service Technician in Appleton, WI at ITW Welding

Date Posted: 4/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Appleton, WI
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/4/2018

Job Description

BASIC DESCRIPTION:

Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranty for Industrial Equipment Division.

ESSENTIAL FUNCTIONS:

  • Handling phone calls on a repetitive basis relating to the service, repair, and application of Industrial Equipment product.

  • Creating service files in the service warranty application software to accurately document warranty situations.

  • Repair and test returned equipment from the field.

  • Travel to customer locations for technical support/training of IE product.

  • Participate on product development teams and product support projects.

  • Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.

  • Travel will be required in this position.

  • Utilization of good oral and written communication skills to work professionally with customers within the guidelines of the Industrial Equipment Group and Miller warranty policies is essential.

Job Requirements

MINIMUM QUALIFICATIONS:

  • Associate Degree in Electro-Mechanical Technology, Automated Manufacturing Systems Technology.

  • Completed certificate credits in Automation Maintenance, Industrial Controls/PLC’s or Industrial Networking Communications is a plus.

  • Experience in industrial automation/networking.

  • Strength in customer service with demonstrated troubleshooting skills preferred.

  • Welding systems product knowledge is a plus.

  • Good computer skills utilizing Microsoft Office, Outlook, PowerPoint, Word, Excel, and Internet programs.

  • Candidate must be willing to travel when necessary; at times this could be short notice. *Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion.