Service Technician in Appleton, WI at ITW Welding

Date Posted: 7/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Appleton, WI
  • Job Type:
    Other
  • Experience:
    At least 1 year(s)
  • Date Posted:
    7/15/2018

Job Description

Basic Description:

Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranties. Candidate must be a self-starter, team player and possess the ability to make independent decisions and follow through to completion.

Essential Functions:

  • Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
  • Create service files to effectively administer warranty claims; repair and test of returned equipment from the field
  • Travel to customer locations for technical support of the product
  • Participate on product development teams and product support projects
  • Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty

Job Requirements

Minimum Qualifications:

  • Associate Degree in Electronics, Electro-Mechanical Technology
  • At least 1 year of customer service and troubleshooting skills
  • At least 1 year of welding systems product experience
  • Above average computer skills utilizing Microsoft Office suite and Internet programs.
  • Good communication and listening skills