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Service Repair & Support Technician in Norwood at ITW Test & Measurement and Equipment

Date Posted: 3/28/2019

Job Snapshot

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Job Description

Service Repair and Support Technician
Instron is a global organization that designs, manufactures, sells and services materials testing systems.  Instron is a division of ITW, and a clear global leader in materials testing applications.  You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.
Position Summary
We have an exciting new opportunity for a Service Repair and Support Technician. The Service Repair & Support Technician will be responsible for electrical repair, but some mechanical repair will be required.  As part of the repair process, this individual will be involved testing electronic and mechanical assemblies; such as load cells, tups, strikers, and extensometers.  Most repairs and testing will involve electrical subassemblies, but mechanical assembly repairs are also included.  In addition, there will be a need to work with customers and Field Service Engineers to develop repair quotes and communicate status. 
In this role you will troubleshoot, quote, repair and test each customer's repairs. In the trouble shooting process, this individual will need to interpret and use engineering drawings, wiring schematics, and technical manuals when necessary. You will interact with Warehouse and Logistics personnel to ensure timely shipment and proper packaging of items and must be able to plan and progress customer jobs with minimal supervision. You will act as a liaison with supply sources or other 3rd part repair facilities.

Successful candidates should have at least a 2 year technical degree or related experience.  1-2 years related experience on mechanical and electrical repairs is preferred.
Additional requirements include:
  • Organized and neat.
  • Enthusiastic, cooperative attitude, team player and desire to learn.
  • Sensitive to customer, service and department response requirements.
  • Good written, verbal and interpersonal skills
  • A positive attitude.

Take this opportunity to join a professional and successful team where you can make a significant impact immediately.  Enjoy competitive compensation and generous benefits that includes health, dental, life and LTD insurance, paid parental leave, 401k (with match), and an industry leading tuition reimbursement program. 
Instron is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.