Service Engineer in Glenview, IL at ITW

Date Posted: 3/9/2018

Job Snapshot

Job Description

ITW Magnaflux is a looking for a Service Engineer to join our team! This is a position within Engineering for Equipment-related after-market service and support.  This position plays a critical role in the success of Magnaflux, its customers and employees.  The position requires strong technical, application and customer relation skills.  The position also requires the ability organize, facilitate, plan, solve problems, make technical decisions and be an overall technical resource. 

Essential Job Responsibilities:

  • Direct technical resolution of customer complaints related to any capital equipment performance or process control.  Tasked with primary responsibility for ensuring warranty issues are resolved in a timely manner and to the customer’s satisfaction.
  • Provide and/or support customer run-off and on-site orientation and overall familiarization of each customized equipment.
  • Work with Quality and Engineering regarding product quality and performance.  Responsible for spotting trends in technical support questions and complaints and making decisions on how best to address the trends either through communication or notifying Quality/Engineering of trend.
  • Direct accountability for providing world class value to our customers through superior service performance and delivery.
  • Manage spare parts portion of business using 80/20 methodology (physical and financial) as well as meeting capital equipment support guidelines.
  • Directly accountable for the timely, accurate, and complete collection and reporting of warranty Field Service issues.
  • Coordinate and Educate service centers (via written correspondence and training classes) on equipment and accessories.  Able to communicate with Service Centers to determine training needs to ensure training program is valuable.
  • Maintain working knowledge of all equipment and accessories, less than 10 years old, supported through Service Centers, as per the Service Center contract.

Job Requirements


  • Bachelor’s degree in Electrical Engineering or Mechanical Engineering or equivalent, and 2 years relevant experience.
  • Previous experience working with direct customers in a technical capacity.
  • Experience in electrical components, troubleshooting and electrical safety.
  • Must be able to read and interpret technical specifications, engineering drawings, safety rules, maintenance instructions and procedure manuals.   
  • Must be able to be flexible and able to handle multiple tasks simultaneously.
  • Must possess excellent organization skills, project management skills and the ability to work independently with minimum supervision and direction.
  • Demonstrated ability to logically walk through basic troubleshooting techniques with both customers (non-trained) and Authorized Service Center technicians (non-trained and trained).
  • Must demonstrate mathematical skills as applies to scientific computations and use in business applications.
  • Must possess excellent problem solving and decision analysis skills
  • Must be able work in a standard office and plant manufacturing environment.  Ability to lift 30 – 50 lbs.
  • Occasional travel (short trips (1- 5 days) and on short notice) Estimated percentage is 15 – 30% of time.
  • Proficient in Word, Excel, and Outlook

ITW is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.