Senior Order Management Representative in Houston, TX at ITW Polymers and Fluids

Date Posted: 10/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Senior Order Management Representative


The Senior Order Management Representative has the responsibility for managing customer order activity through the order fulfillment cycle. Responds to customer inquiries by researching status for shipments, past dues and expedites. The position requires excellent verbal and written communication skills, and requires independent analysis, decision-making skills and using prior experiences and knowledge of company policies and procedures to resolve non-standard problems.

Duties and Responsibilities:

  • Perform the duties of Order Management Specialist
  • Mentor and support co-worker’s through problem solving and business decisions processes.
  • Understand and manage all company policies and procedures regarding product pricing, inventory, shipping, order processing, returns, refunds, customer satisfaction and promotions.
  • Responsible for accuracy of pricing on all purchase orders and/or customer communications.
  • Oversees communications related to item availability, distributor information, basic technical information, packaging, order status and other questions from order entry to delivery.
  • Partner with Supply Chain to proactively reduce deductions and reduce order handling complexity.
  • Partner with Sales Team members to resolve complex customer requirements/challenges.
  • Responsible for reviewing daily reports and taking appropriate action.
  • Cultivates a professional, positive working relationship with both customers and field sales.


  • Bachelor’s Degree in Business or related field.
  • Minimum of 5 years of customer service experience
  • Consumer Packaged Goods company experience is a plus


  • Excellent written and verbal communication skills
  • Basic Accounting and data analysis skills 
  • Time management, organizational, and prioritization skills
  • Sound judgment and problem solving skills with keen attention to details
  • Demonstrated ability to work in a fast paced team environment with rapidly changing priorities
  • Ability to adjust quickly to new processes and procedures
  • Proficient computer skills - MS Office (PowerPoint, Excel, Word, Outlook, etc.)
  • MRP/ERP experience; JD Edwards is a plus
  • Experience working in a warehouse, manufacturing plant, or other supply chain function a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This job description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this position.  Incumbents are required to perform other related functions as assigned.

ITW Global Tire Repair is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


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