Sales Support Order Administrator in Norwood at ITW Test & Measurement and Equipment

Date Posted: 1/13/2020

Job Snapshot

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Job Description

Sales Support Order Administrator
Instron® is a global organization that designs, manufactures, sells and services materials testing systems. Instron is a clear global leader in materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.
The Sales Support Order Administrator for the Americas and International Sales organizations provides order fulfillment activities for our sales offices around the world.  Sales Order Administrators play an integral role in ensuring customer satisfaction through the accuracy and efficiency of their order processing by ensuring that order data from receipt of order to reporting the bookings is completed with a high level of accuracy and professionalism. The expectation of this role is to be highly responsive to internal customers globally consistent with our ITW’s core values.
Principal Duties & Responsibilities:
  • Accurately processes orders and oversees the order process by handling documentation received from the sales channels globally. Ensures that all relevant order details are provided from each one of the Sales teams and recommends changes where applicable to improve process by following the ITW toolbox for simplification.
  • Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of their customers.This may require collaboration with stakeholders along with escalation when appropriate based on relevant requirements on orders, topics associated with pricing, part numbers, descriptions for standard catalog items.   
  • Provide coverage and acts as the principle liaison between customer and International branch offices concerning order fulfillment. Inclusive of standard customer inquiries concerning order status, ship dates, price quotes, availability and related questions where answers are easily obtained within our business systems.
  • Reviews all contracts, order forms and order documents and oversees order processing activities ensuring contract compliance, process standardization, and order accuracy to comply with standard operating procedures and updates the appropriate database; IFS and/or CRM with relevant details associated with processing the orders.
  • Responsible for enforcing, ensuring approvals for all order amendments, communicating policy and procedural changes to all functions interacting with Order Administration inclusive of all Business Teams, Sales, Accounting, Manufacturing, Engineering in addition to handling wide array of activities associated with export.
  • Requires knowledge of department policies and procedures as well as some independent judgment in solving bookings reconciliation, customer creation, processing issues and when appropriate escalates to the Sales Management team.
  Knowledge, Skills, & Ability Required:
  • 3 - 5 years of prior administrative experience and Associates degree preferred.
  • Prior customer support experience, fielding and resolving problems, inquiries in a well-structured professional manner.
  • Collaborates with a diverse group of individuals while showing independence in balancing and prioritizing their requests.
  • Ability to read and interpret all necessary documentation pertaining to customer orders/contracts
  • Solid written and verbal communication skills.
  • Strong organizational skills, attention to detail, problem solving and solid judgment are essential.
  • Proficient in math and reconciling activities.
  • Capable of conveying, overseeing and training sales order processing activities to other departments and remote sites (domestic and foreign).
  • Ability to adjust readily to change and adapt as needed.
  • Ability to interact (customer service orientation) at all levels of the organization
  • Extended hours on an as needed basis associated with end of quarters, end of months and end of year.

Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. Enjoy a competitive salary and generous benefits that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program. Instron is an Equal Opportunity/Affirmative Action employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.