Sales Coordinator in Peterborough at ITW

Date Posted: 11/7/2019

Job Snapshot

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Job Description

Job Title:                    Sales Coordinator

Reports to:                 Sales Admin Manager

Purpose of Job:        To effectively co-ordinate and manage orders from receipt of order to delivery/installation.

Hours:                        Fixed Term 9 Month Contract,

                                        Full time, 37.5 hours per week.

                                        Between the hours of 0830 and 1700



Main responsibilities to include but are not restricted to:

  • To receive inbound/make outbound calls to internal/external customers

  • To process all queries/orders received

  • Understand and know the Trading Terms of each account you process.

  • Process all quotes as and when required.

  • Making sure all orders from the customer have the correct machine and price for their company

  • Arrange for a site survey if required in the nominated time frame

  • Arrange the delivery with our nominated transport company

  • Arrange the install if required with Hobart Install dept.

  • Raise the Purchase Order for the works/cost of install and send it to the install dept.

  • Raise any Purchase Orders required for fabrication

  • Communicate with the customer through all aspects of the process so they are kept informed of the status of their order(s).

  • Keep the relevant salesman updated regarding their orders.

  • Maintain our sage system with all relevant notes

  • Update and maintain the customer online systems if required

  • Work with Credit Control to keep all disputed invoices to a minimum and help collate required information if required to aid payment

  • Resolve any issues that may occur in any of the steps above

  • Arrange returns where necessary and raise relevant returns paperwork.

  • Providing additional support to other Admin bodies during busy periods with order entry and during annual leave.

  • Any other duties reasonably requested by the Sales Admin Manager

Job Requirements

Position requirements

  • Previous experience within a similar environment would be advantageous although not essential.

  • Excellent communication and organisational skills. 

  • Confident telephone manner.

  • Be able to work under pressure.

  • Adeptness to work on own initiative as well as part of a team.

  • Confident enough to ask for help when required

  • Attention to detail

  • Competent user of Microsoft Office packages.