Quality Manager in Southampton, PA at ITW

Date Posted: 5/5/2020

Job Snapshot

Job Description

M&C SPECIALTIES , a business within the Pressure Sensitive Adhesives & Components division of Illinois Tool Works (ITW) located in Southampton, PA, is searching for a diligent and driven Quality Manager to join our team. The successful candidate will partner with customers to develop new and improve existing applications that best serve our customers and are consistent with our strategic objectives. For more information about our company, visit our website at www.mcspecialties.com

Position Summary:  The Quality Manager is responsible for the development, maintenance, and continuous improvement of all aspects of the quality management system as well as ensuring the quality standards for processes, materials, and products are being met.

Job Requirements

Primary Job Responsibilities: 

  • Create appropriate QMS oversight practices to monitor parts and processes for conformance to customer and M&C standards
  • Perform periodic review of quality monitoring results to identify potential improvements to the QMS or quality standards
  • Provide prompt and comprehensive actions to resolve any non-conformances or OFIs identified related to production parts and processes including stopping production or shipment of parts for quality or safety concerns
  • Understand customer needs and requirements to maintain an effective and efficient quality management system
  • Coordinate QMS and customer audits and developing/managing corrective actions resulting from audits
  • Author and execute process validations
  • Author Control Plans, PFMEAs, FMEAs, R&R reports, IMDS entries, and PPAPs
  • Investigate and facilitate the resolution of customer complaints utilizing root cause analysis, CAPA, and 8D processes
  • Evaluate potential sales opportunities for quality, regulatory and processing implications
  • Provide oversight for material supplier assessments
  • Research and develop a working knowledge of customer and industry regulatory compliance requirements including RoHS, REACH, WEEE, Prop65
  • Support sales in the development phase of projects in customer education and quality requirement determination including preparing customer facing presentations related to quality requirements and outputs.
  • Prepare customer-facing presentations and interact directly with customer during customer reviews and audits
  • Work independently to manage quality priorities in support of key focus areas
  • Communicate quality system compliance risk by writing, reviewing and executing documents and procedures; participate in investigations or for-cause supplier site-audits; and act as the quality subject matter expert on cross-functional project teams
  • Conduct internal QMS training and associated internal quality audit management