Quality Engineer in Chicago Heights, IL at ITW Specialty Products

Date Posted: 12/2/2019

Job Snapshot

Job Description

ITW Specialty Films designs, manufactures and markets specialized coated and/or metalized films for the Transaction Card, Security Documents, Medical IV bags, and Consumer Packaging markets. The division leverages unique core competencies and technologies in films, foils, laminates, holography and transfers to address customer needs globally. Operates in 13 locations (NA, EU, Asia).



Under direction of the Operations Manager, performs and manages activities including operational process control, quality improvement, plant efficiency, supplier development, scrap reduction, new product development controls / process development and supports 80/20 initiatives.  Provide expertise and technical leadership in process development and process optimization, across new and existing business activities.   Oversee the ISO/Quality management system by maintaining plant conformance and participating in various audits.


Duties and Responsibilities:

  • Develops and analyzes statistical data and product specifications to determine standards and establish proposed quality and reliability expectancy of finished product.
  • Direct workers engaged in inspection & testing activities.
  • Ensure continuous control over materials, facilities & products.
  • Investigates and respond to customer complaints regarding quality.
  • Serve as liaison between Customer and ITW.
  • Reviews control of nonconformance material disposition and inspection of reworked product.
  • Responsible for Document Control of manufacturing and Quality documents, including distribution, removal of obsolete forms and work instructions).
  • Monthly review of data and oversees the creation of measurable charts for QMS reporting
  • Reviews quality problems with Production Team and assists with action required to correct defect. 
  • Prepare periodic reports containing departmental activities, problems, schedules, and rejected items.
  • Leads and implements ISO 9001 procedures and customer specific requirements.
  • Acts as ISO 9001 Management Representative.
  • Other activities as assigned/requested by managers related to achieving business goals and/or improvements.
  • Assist R&D, and Process Engineering in process tasks related to new product development manufacturing.
  • Occasional travel to customer sites to gather data, support sales, troubleshoot process problems.
  • Work with plant personnel on improving/reducing operations issues affecting ink/coating preparation, manufacturing/finishing, and warehousing.
  • Research outside resources (e.g. vendors, raw material suppliers, consultants) who can support evaluation and/or implementation of optimized processes.
  • Understand all responsibilities regarding the Occupational Health and Safety Act.  All safety rules must be followed, and all work areas must be kept in a clean and orderly condition.

Job Requirements


  • BS in Engineering or related degree
  • Minimum 2-5 years’ experience in a similar role in a manufacturing environment using tools such as 80/20, Six Sigma, Kaizen, etc. to improve quality and productivity. 
  • Experience with manufacturing processes and unit operations used in the chemical/film industry. 
  • Very strong analytical ability and logical problem-solving skills.
  • Excellent organizational, communication, and analytical skills, MS Office, PowerPoint, Excel, etc.



         Good understanding of the organization’s goals and objectives.

         Strong interpersonal, written, and oral communication skills.

         Ability to perform general mathematical calculations for creating needs assessments, budgets, and forecasting.

         Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

         Ability to present ideas in a user-friendly language.

         Highly self-motivated and directed.

         Keen attention to detail.

         Proven analytical and problem-solving abilities.

         Strong customer service orientation.

         Experience working in a team-oriented, collaborative environment



·       Work is normally performed in a typical interior/office work environment. Also, lab and production work around machines and toxic substances.

·       Travel approximately 25%, plus travel between site locations.

·       Limited physical effort required. Duties require ability to lift objects up to 50 pounds.

·       Some exposure to physical risk in plant and lab areas. Plant can/may include heat, humidity, machinery with moving parts, noise. PPE required.

·       Frequent exposure to chemicals, solvents. (Toxic and flammable substances).

·       Limited physical effort required.

·       Limited exposure to physical risk.



The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended as an exhaustive list of all responsibilities, duties and skills of personnel so classified.


ITW offers its employees a path for advancement, a competitive compensation and benefits package, including competitively priced medical and dental coverage the first of the month following hire, free life insurance, paid vacation and holidays, and immediate 401k matching designed to help employees care for themselves, their families, and their futures.  Additional retirement savings contribution (above and beyond 401k) is awarded at no cost after one year.

ITW Specialty Films is an equal opportunity, equal employment, affirmative action employer.  We strive to create a diverse and inclusive work environment where everyone is welcome to contribute their unique talents and ideas.  We encourage applications from females, males, disabled/protected or other veterans, persons with disabilities, all races and ethnicities, sexual orientations and gender identities.  Reasonable accommodation will be made to enable persons with disabilities to apply and to perform the essential job functions. If you require assistance with completing an application, please reply that you require assistance.