Order Management Representative in Solon, OH at ITW Polymers and Fluids

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Solon, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary:

The Order Management Representative manages key accounts in an assigned channel (i.e. Auto Retail, Mass or Specialty Format).  Oversees the management and delivery of customer orders. Primary contact for all customer and field sales transactions regarding product pricing, availability, delivery information and general inquiries. 

Job Duties:

  • Manage key accounts for assigned channel (i.e. Auto Retail, Mass or Specialty Format).
  • Enter and process all incoming orders via EDI, Web Portal, and/or E-Mail
  • Responsible for all aspects of sales transactions with customers from order entry to delivery.
  • Cultivate a professional, positive working relationship with both customers and field sales.
  • Work directly with Supply Chain to ensure timeliness of shipments.
  • Communicate with customers as needed
  • Provide approved reports, ad-hoc information, or other support to Sales Team Members
  • Data Entry of new account setup information, revised product pricing, and customer part numbers.
  • Work with Customers, Sales and/or Accounts Receivable to resolve price, product and order discrepancies.
  • Contribute to Customer Operations best practices.
  • Other related duties as assigned.


•          Excellent written and verbal communication skills

•          Time management, organizational, and prioritization skills

•          Sound judgment and problem-solving skills with keen attention to details

•          Demonstrated ability to work in a fast-paced team environment with rapidly changing priorities

•          Ability to adjust quickly to new processes and procedures

•          Proficient computer skills - MS Office (PowerPoint, Excel, Word, Outlook, etc.)

•          MRP/ERP experience; JD Edwards is a plus

•          Experience working in a warehouse, manufacturing facility, or other supply chain function a plus


  • Bachelor’s Degree in business or related field preferred, high school diploma required.
  • Minimum of 2-5 years of customer service experience.
  • Consumer Packaged Goods company experience is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this position.  Incumbents are required to perform other related functions as assigned.