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Order Entry Professional in Troy, OH at ITW

Date Posted: 11/20/2018

Job Snapshot

Job Description

ITW Food Equipment Group, an Illinois Tool Works Fortune 200 business, is a recognized leader among commercial food equipment worldwide.  We are looking for an Order Entry Specialist to join our team at our Troy, Ohio facility.

We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with matching funds, and educational reimbursement. 

Job Summary

The selected candidate will be responsible for the accurate and timely entry of customer orders.  Tasks will include receiving, processing, interpreting and resolving all incoming orders and order related inquiries.  This individual will have direct contact with all levels of responsibility, including customers, product line personnel and sales.  The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact.  The position requires a highly organized team-oriented individual capable of multitasking in a fast-paced customer service environment.  They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. 



•         Handling orders from a varied customer base

•         Professional oral and written communication skills

•         Accurate entry of all assigned customer orders

•         Knowledge of customer requirements and pricing

•         EDI order monitoring and maintenance as needed

•         Excellent follow-up skills and attention to detail

•         Proactive with good decision-making skills, able to work in an empowered environment

•         Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines

•         Product knowledge 

ITW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW is committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, ITW is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources to request assistance. No other requests will be acknowledged.

Job Requirements

Minimum Qualifications

•         3+ years sales and/or customer support experience

•         High School diploma

•         Excellent oral, interpersonal and written communication skills

•         Proficient in Microsoft Office (Excel, Word)

•         Excellent attention to detail and problem-solving skills

Preferred Qualifications

•         Associates Degree in an applicable field (business related)

•         Experience supporting large National Account / Chain customers

•         Experience with Auto Quotes

•         Knowledge of freight terminology and shipping procedures

•         Familiarity of Credit and Collections processes

•         Ability to read and decipher quotations and purchase orders

•         Knowledge of Export processes

•         Experience supporting both internal and external customers in a manufacturing environment

•         Experience working in an organization that utilizes the principles of 80/20