National Account Service Product Admin in Troy, OH at ITW Food Equipment Group

Date Posted: 10/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Troy, OH
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    10/23/2018

Job Description

Hobart Service is the leading provider of service repairs and parts for food equipment.  The Hobart brand has a rich history serving the industry for over hundred years.  Hobart is a division of Illinois Tool Works (ITW) a fortune 200 company with a diversified product line across the world. We operate in 46 states with a talented group of Field Technicians who support and enable our customers’ ongoing success.

SCOPE:  Serve as a single source of contact with servicing office by regions, targeted chains and key customers through managing service product programs.  Work closely with field offices and senior management staff.

RESPONSIBILITIES:
  • Work with the Key Accounts Sales Team, Customer Care and Hobart Field Organization to minimize and/or resolve service issues.
  • Work with cross functional teams to improve processes and productivity.
  • Assist in forecasting and planning based on shifting customer trends.
  • Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
  • Maintain clean and accurate customer inventory and data governance through regular clean-up, customer audits and warranty data
  • Efficiently communicate customer requirements to the Regional Sales Team and Hobart field organization to ensure proper execution at the time of service.
  • Understand and coordinate key contractual issues within Hobart Service.  Educate and guide sales and contract personnel regarding key contract requirements.
  • Review prior contract history to determine appropriate terms and conditions. Make recommendations for change when appropriate.
  • Review and analyze service product financial/customer facing results to verify pricing adequacy and overall service delivery
  • Updating and summarizing daily/weekly/monthly reporting as needed
  • Understand service product offerings to ensure successful customer experience as well as represent Hobart Service capabilities.
  • Other duties assigned by Management.

REQUIRED SKILLS:
  • Associates degree
  • Proficient with Microsoft Office Products to include Outlook, Word, and Excel
  • Requires strong interpersonal skills working with internal and external customers.
PREFERRED SKILLS:
  • 3+ years in customer service support
  • Understanding and experience with USa, 80/20, PLS, MRD, and In-Lining
  • Proficient with Microsoft Office Products to include Access and Power Point
  • Experience creating training materials for new/improved processes/procedures
Pre-employment screenings performed (which includes background checks and drug screening)

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.