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Machine Sales Customer Support Representative in Appleton, WI at ITW Welding

Date Posted: 4/16/2019

Job Snapshot

Job Description

BASIC DESCRIPTION:

Miller Electric is about building things that matter. As part of the Miller Customer Service team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative.

If you have a positive and enthusiastic attitude, as well as a passion for delivering a best in class customer experience, then this might be the job for you!

The location for these positions is Appleton, WI.

ESSENTIAL FUNCTIONS:

  • Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns.
  • Recommend the proper weld process and products over the phone or through email with distributors and end user customers.
  • Inside sales support, which includes processing sales related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing and lead times.
  • Manage 60+ in-bound calls per day assisting customers and the Miller Sales team with product and or account assistance
  • Responsible for data entry, including but not limited to, order entry and account management
  • Review and respond to time sensitive emails
  • Timely backorder review with communication regarding updates to distributors and the sales team
  • Work well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
  • Will be expected to perform additional duties as needed

Job Requirements

MINIMUM QUALIFICATIONS:

  • Minimum of two years’ working in a customer service environment preferred.
  • Product knowledge and basic understanding of Miller’s products and features and welding preferred.
  • Possess a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
  • Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
  • Data entry system knowledge preferred; with a high level of comfort in learning new software systems
  • Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
  • Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
  • Excellent verbal and written communication skills, with the ability to compose professional emails
  • Ability to build and maintain strong relationships with internal and external customers