Key Account Manager in Carol Stream, IL at ITW Specialty Products

Date Posted: 5/8/2018

Job Snapshot

Job Description

Zip-Pak is a division of Illinois Tool Works (ITW), a Fortune 200 company that is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables and related service businesses.

Zip-Pak serves customers and markets around the globe, with a significant presence in developed and emerging markets offering a complete range of re-sealable closure services, machinery and solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned

  • Key customer interface: establishes productive, professional multi-level relationships with key personnel in key customer accounts and targets
  • Proactively search, identify and obtain new business opportunities with new and existing customers
  • Provides ‘80/20’ approach to ensure key territory objectives are met
  • Provides overall leadership for the account and coordinates the involvement of company personnel, including technical, service, and management resources, to meet account performance objectives and customers’ expectations
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Active pipeline development and management with a focus on increasing active customers and growing volume sales
  • Leads all significant account planning processes including budget development, establishment of income targets, and calling activity
  • Develop and maintain action plan for how accounts will achieve targets and identify specific actions to improve earnings
  • Proactively leads activities to assess, clarify, and validate customer needs on an ongoing basis to develop efforts that best address customer requirements
  • Develop, manage and execute contract negotiations
  • Works closely with Customer Service, Field Technical Service and plant Operations personnel to ensure customer satisfaction and problem resolution
  • Maintain close communications with Marketing and R&D to recommend and promote new applications and technologies relating to market and customer trends


Education and/or Experience                                                              

    • Must have a Bachelor’s degree in a related field; Master's degree (MBA) or equivalent preferred; eight to ten years sales experience including experience with large accounts, value added selling and additional business experience a plus.  
  • Process Driven: Demonstrated success in using a sales process to grow sales or other areas of responsibility
  • Ability to read and interpret contract language, as well as write reports and high-level business correspondence.  Communicate and effectively present information and respond to questions from leadership, employees and customers. Foreign language skills a plus, but not required.
  • Proven ability utilizing analytics to drive business solutions and strategy development
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Learning agility and desire to analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations to increase knowledge of our market and competition
  • Computer Skills: Excel skills along with CRM experience a plus
  • Travel: The job will require significant travel
  • Work Environment: The employee will be required to work out of their home or in a typical office environment.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Chicago Based
  • Supervisory Responsibilities: None