JOEM Inside Sales Rep in Troy, MI at ITW

Date Posted: 3/8/2018

Job Snapshot

Job Description

Japanese OEM Inside Sales Representative

Division Description:

ITW Metal Fastener Division, North America (NAMF), serves the major OEMs and their tier suppliers as well as the industrial market.  We supply metal stamped & cold headed fasteners totalling approximately $290M in revenue annually. Units include:  CIP and
Shakeproof Automotive.

The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, NAMF enhances our customers’ competitive advantage by:

•Maintaining advanced engineering and manufacturing facilities in N.A.

•Exchanging product, process and benchmarking information with sister units worldwide.

•Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.


Position Summary:

The JOEM Commercial Coordinator- ITW Metal Fasteners will be responsible to assist engineers and sales with all aspects of project management and overall customer service pertaining to the Honda and Nissan accounts.  The Coordinator will work closely with the
Honda Account Manager to support business growth while maintaining the current business at Nissan.


Position location:  Troy, MI


Primary Responsibilities:
  • Interacting with ITW Management, Sales professionals, and multiple Global ITW Plants
  • Operations related to quotes using the ITW Quote Database software
  • Sales responsibility involves working directly with customer engineering and purchasing personnel
    • Sell product which involves part searches
    • Interation with ITW engineering
    • Test data requests/submissions
    • Final price negotiation
    • Sales Report write-ups, etc.

  • Project Management responsibilities being the central point of contact for the customer
    • Duties include maintain Bill of Materials, assigning part numbers, obtaining quotes, creating sales literature, and working with operations and sales from all ITW North America divisions to ensure initial set-up and spot buy orders and payment, etc.

  • Maintain forecast database (SAPHRAN software)
    • Review and sign off purchase orders for accuracy against quote and resolve anomalies with management

•    Responsibility for tool cost recovery from customer ensuring all tool purchase orders and tool expenditures are recorded correctly and re-negotiated with customer accounting and purchase management when necessary
  • Interface between Operations and Sales for any customer requirements
  • Customer forms, packaging data requests, MSDS, supplier surveys, etc.
  • Understand and draft Annual Plan/Long-Range Plan documents for presentation to Commercial Leader

•     Maintain database of current open project activity for Sales professionals

•     Shared General Office Administrative duties as needed

•     Other tasks and duties as assigned



Job Requirements

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.


•     Minimum 4 year college degree in related field or equivalent experience

•    Ability to interact with customers who are often senior purchase contacts and engineering professionals and co-workers on global level

•     Some travel is required

•     Skills should include, but are not limited to:

  • Elevated proficiency within Microsoft Office, especially PowerPoint presentations and Excel Formulas with linked spreadsheets
  • High level customer interaction skill-set
  • An aptitude to multi-task while maintaining utmost accuracy
  • Ability to exercise discretion and independent judgment and the flexibility to adapt to global conditions such as currencies, language barriers, and work hours related to time-zone differences, often requiring work during non-office hours for Asia, etc.
  • Project management skills
  • Customer service and good communication skills
  • Strong organizational skills