IT Service Desk Analyst in Troy, OH at ITW Food Equipment Group

Date Posted: 3/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Troy, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

As the first point of contact for Incident Resolution and Service Requests, the Service Desk Analyst is the face and voice of the IT department.  The goal of a Service Desk Analyst is prompt and professional resolution of requests in a fast paced, highly multi-tasked environment. Professionalism, customer service, multitasking, well written, well spoken, and rapid incident resolution are skills and traits of a promising candidate for this position.

  • Provide 1st and 2nd level support and tracking for PC hardware and software related issues via email, chat, phone, and in-person.
  • Troubleshoot routine Windows PC issues independently with little or no supervision
  • Work with different levels of the Technical support team to escalate more complex issues for resolution
  • Provide Windows Active Directory and Office 365 user maintenance
  • Identify areas for system improvements and upgrades to the IT Service Desk
  • Participate in an on-call rotation consisting of 2-3 weeks per year of 24/7 availability
  • Potential for nights and weekends work, however normal business hours are 8am – 6pm (two shifts)
Qualification and Education

  • Associates Degree in MIS/Business or related field, or equivalent experience
  • 2-4 years experience troubleshooting hardware and software incidents in a service desk environment
  • Strong multitasking skills
  • Effective communication skills, both written and oral; strong interpersonal skills required to communicate with all other team members, and company associates; must have customer service attitude and ability to work well with groups
  • Strong organizational skills, capability to coordinate multiple activities in results-oriented environment; initiative and ability to enforce policies and procedures through influence
  • Experience with Microsoft Active Directory user maintenance
  • Experience with Office 365
  • Experience with Windows 7/10 Operating System
  • Experience with Lenovo and Panasonic PC and Laptop hardware
  • Experience with Wireless Networking 802.11 b/g/n and Cellular
  • Experience supporting a 90% remote workforce
Pre-employment screenings performed (which includes background checks and drug screening)

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.

In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.