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IT Business Systems Analyst in Hebron, IL at ITW

Date Posted: 12/17/2018

Job Snapshot

Job Description

Founded in 1912, ITW’s products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.

ITW Powertrain Plastics NA is seeking a Business Systems Analyst responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within specific area.

  • Enterprise Solutions Support
    • Primary support for ERP Solution (Infor BPCS/LX)
    • Document new or changing requirements
    • Work with employees to understand and improve processes
    • Guide the planning, design, development of new applications and enhancements to existing applications.
    • Meet with decision makers, systems owners, and end users to define business requirements and systems goals
    • Identify and resolve business systems issues.
    • Coordinate and perform testing and training with end users.
  • EDI and Compliance Labeling Support
    • Assist with setup of trading partners within BPCS/ERP LX
    • Understand and support the structure of how transactions from other systems integrate with BPCS. (Inventory / Labor / etc.)
    • Monitoring EDI transactions
    • Support the Bar Tender label environment
    • Support the labeling process
  • System Testing & Documentation
    • Test BPCS/ERP LX functions
    • Test integrations with other system
    • Test our modifications and software we develop
    • Understand the files and relationships
    • Test version and modification upgrades
    • Work with vendor support desks
    • Keep the documentation current
  • End User Technical Support
    • Assist in providing Level I & II support
    • Act as an escalation point for advanced or difficult help requests.
    • Escalate incidents with accurate documentation to suitable technician or vendor, when required.
    • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
    • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as needed.
    • Perform preventative maintenance, including checking and cleaning of servers, printers, PC’s and scanners
    • Test fixes to ensure problem has been adequately resolved.
    • Provide suggestions for continual improvement.
  • IT Procurement
    • Assurance that all hardware and software purchases are compatible with network configurations.
  • Infrastructure and Network Operations Support
    • Monitor/Support system backup
    • Maintain Active Directory Users
    • Maintain Active Directory Security
    • Participate in network hardware maintenance and upgrades including servers, switches, cabling, routers, firewalls, access points, etc.

Essential Skills and Abilities:

  • Good project management skills.
  • Excellent written and oral communication skills
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • Functional ERP Support. Knowledge of BPCS/ERP LX is preferred.
  • Knowledge of EDI
  • Knowledge of Microsoft operating systems, Active Directory, MS Office
  • Knowledge of LAN/WAN, IBM iSeries, PC’s, printers, etc.
  • Able to travel Internationally

Essential Education and Experience:

  • Requires a Bachelor's degree in a related field and 3 to 5 years of relevant experience.
ITW Powertrain Plastics is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.