BASIC DESCRIPTON:
The IT Analyst is a member of the IT Service Desk and is responsible for managing user requests while providing support to our internal IT customers. Our team supports various technologies onsite as well as assisting remote locations utilizing remote software tools. The IT Service Desk is responsible for analyzing and troubleshooting computer and network problems, building and maintaining workstations, mobile device support, provide training and guidance to our customers, perform software and hardware audits, user provisioning, printer support, to go along with other Level I and Level II activities that support the business's goals.
LOCATION: Appleton, WI or Troy, OH
Essential FunctionS:
- Continually provide meaningful customer service at all levels; builds trusting relationships internally and externally
- Ability to make measured contributions to a Service Desk work queue to allow us to meet or exceed our SLA
- Must possess strong technical problem-solving skills and apply those skills to team's work using a systematic approach
- Purchase, install, modify, deploy, and repair hardware and software
- Working knowledge of Microsoft O365 applications, Microsoft admin center, Windows OS, SCCM, and Active Directory
- Troubleshoot issues with LAN, WAN, network hardware and cabling
- Strong ability to provide technical support remotely using various tools
- Willingness to accept accountability as an individual and strive to improve
- Ability to lead small projects from conception and initiation to project close
- Create and maintain technical documents that become shared tools for our team
- Contribute to an internal customer Knowledgebase to assist with self-service concept
- Ability to train and educate our end users on technology available to them
