Inside Sales Technical Support in Troy, OH at ITW

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Troy, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

ITW Food Equipment Group

Inside Sales Technical Support

Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group, one of seven ITW decentralized business segments, is seeking an Inside Sales Technical Support candidate for the Warewash Business Division at its Troy, Ohio facility, located 20 minutes north of the Dayton metropolitan area.

The Warewash Business Unit produces Hobart, Stero and Somat branded commercial dishwashers, waste equipment and disposers used in hotels, casinos, restaurants, cruise ships, schools and universities, retail and government. We are in search of an Inside Sales Technical Support individual to provide support to the Food Service sales organizations by processing quotations, drawings and specs for providing accurate quote information to dealers, end-users, consultants, vendors or Territory Sales Managers that sell Warewash/Waste equipment.

The successful candidate will receive, interpret, and research quotation information provided from dealers, consultants and Territory Sales Managers to ensure the final quote is accurate; answer both internal and external customer inquiries by researching and analyzing the scenario or information available. The candidate will also review special discount authorizations and prepare various monthly reports.

We seek candidates with customer service experience (experience in the food service industry is a plus) and have excellent verbal, written and interpersonal communication skills; and are proficient in the use of Microsoft Office applications. Reading blueprints; planning, designing and processing equipment layouts from both Hobart and competitor specifications to support quotation requirements are responsibilities of this position. Candidates will be offered on-the-job training for this position as well as the quoting system utilized in this role.

Job Requirements

The minimum qualifications are:

●  Associate Degree in Business or equivalent experience

●  Customer service experience

●  AutoCAD drafting or equivalent software, a plus

●  Experience utilizing a quoting system, preferred

●  Technical aptitude

●  Excellent verbal, written and interpersonal communication skills

●  MS Office application proficiency

Compensation and Benefits

We are an equal opportunity employer, where we value the inclusion of diverse team members. We offer a competitive compensation and benefits package as well as an exciting work environment.

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.