Inside Sales Representative in Carol Stream, IL at ITW Specialty Products

Date Posted: 7/8/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Zip-Pak is the global leader in resealable solutions for the flexible packaging industry.  We operate in more than 52 countries around the world with a workforce of more than 270 dedicated flexible packaging professionals. These talented individuals adhere to the highest professional standards and focus their efforts to meeting and exceeding the needs of every Zip-Pak client. Combining this commitment to client success with our technical innovation and unmatched network of resources enables us to confidently and consistently deliver “uniquely flexible" solutions to our customers

The successful candidate will provide overall account leadership and acts as key customer interface for an array of accounts, to maintain, create, and gain share.  Additionally, will be responsible for obtaining and developing new opportunities in targeted markets with similar customer types to support growth. The position will be located at the Division HQ in Carol Stream, IL

Essential Duties and Responsibilities include the following.  Other duties may be assigned

  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Active pipeline development and management with a focus on increasing active customers and growing volume sales
  • Key customer interface: establishes productive, professional relationships with key personnel in key customer accounts and targets
  • Proactively search, identify and obtain new business opportunities with new and existing customers
  • Provides ‘80/20’ approach to ensure key territory objectives are met
  • Provide overall leadership for the account and coordinates the involvement of company personnel, including technical, service, and management resources, to meet account performance objectives and customers’ expectations
  • Leads all significant account planning processes including budget development, establishment of income targets, and calling activity which may become necessary
  • Develop and maintain action plan for how accounts will achieve targets
  • Proactively leads activities to assess, clarify, and validate customer needs on an ongoing basis to develop efforts that best address customer requirements
  • Work closely with Customer Service, Field Technical Service and plant Operations personnel to ensure customer satisfaction and problem resolution
  • Maintain close communications with Marketing and R&D to recommend and promote new applications and technologies relating to market and customer trends


  • Achieve targeted sales plan in designated accounts
  • Develop customer value propositions to grow revenue through new customer acquisition and increases in share at existing targeted accounts
  • Achieve customer objectives defined by company management
  • Optimal use of company resources, including T&E expenditures as well as use of support personnel, to achieve territory goals and high customer satisfaction ratings


Education and/or Experience                                                           

  • Must have a Bachelor’s degree in a related field; value-added selling and additional business experience a plus
  • Process Driven: Demonstrated ability to implement a process that leads to objective achievement; success in using a sales process to grow sales or other areas of responsibility is a plus
  • Ability to read and interpret contract language, as well as write reports and high-level business correspondence.   Communicate and effectively present information and respond to questions from leadership, employees and customers.  Foreign language skills a plus, but not required.
  • Proven ability utilizing analytics to drive business solutions and strategy development
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Learning agility and desire to analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations to increase knowledge of our market and competition
  • Computer Skills: Microsoft Office skills along with CRM experience a plus
  • Travel: very little travel, primary location will be in Carol Stream
  • Work Environment: The employee will be required to work in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Based at Zip-Pak HQ in Carol Stream
  • Supervisory Responsibilities: None


To perform the job successfully, an individual should demonstrate the following competencies:

Results oriented –Highly results oriented, with ability both internally and externally to develop positive and productive relationships at all levels.  

Business Acumen / Analytical Skills – Ability to analyze complex customer situations and lead development of solutions.   High proficiency in typical business tools including common hardware and software applications.  Able to synthesize complex and diverse information.   Sound business financial knowledge including basic understanding of cost accounting and other financial reporting.  

Oral & Written Communications – Able to interact with high proficiency at all levels of a customer’s organization.  Able to speak and write clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.    Reads and interprets written information effectively.