HR Manager - Gerente de Recursos Humanos in Ciudad Juárez at ITW Specialty Products

Date Posted: 6/26/2018

Job Snapshot

Job Description

ITW Appliance Components serves all the major Appliance OEM in the US, Europe, Asia, and Mexico and their tier suppliers.  This global division manufactures mechanical, electromechanical and electrical components and assemblies with a variety of manufacturing processes.  We have locations in the US, China, Mexico, the UK, Slovenia, Hungary, Bulgaria and Italy. 

The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, the division enhances our customers’ competitive advantage by

•    Maintaining advanced global engineering and manufacturing facilities.

•    Identifying customer needs to provide continued added value solutions.

•    Continually improving processes, material and designs to ensure every solution exceeds customer expectations while providing unparalleled value.

Position Summary:

The Human Resources Manager - Mexico will report to the NA HR Manager with dotted line to the Plant Manager and will be responsible for the ITW Appliance Juarez, Mexico manufacturing facility and El Paso, Texas warehouse location.  The position will be based in Juarez.  With the combined efforts of the Regional HR and plant staff, the Human Resources Manager will manage the day to day transactions and policy administration relating to all phases of the employee life cycle activities. 


  • Provide technical expertise and analytical support to ensure successful implementation and regular monitoring of Local, Division and Corporate HR programs and processes.
  • Maintain ongoing, up-to-date knowledge of Mexico federal labor laws and regulations. Educate and inform managers and employees on current labor laws and business impact. Ensure compliance with local laws and regulations.
  • Use resources through Corporate HR and affiliations to maintain knowledge of employment regulations and reporting requirements affecting human resources function and ensure policies and procedures are in compliance. 
  • Create and conduct required employee HR training.   Administrator for employee legal training requirements.  Training/meetings conducted via in person, group meetings, webinar, and/or video conferencing.
  • Manage the recruiting and hiring process for internal and external hires from job requisition to on-boarding activities.  Manage third party recruitment activities and temporary staffing contracts and orientation.
  • Maintain employee information, personnel records, and HR files. 
  • Manage leave of absence programs from issuance of applicable documentation to employee’s return to work eligibility.  Manage Worker’s Compensation claims including risk management activities, claim handling, reporting, and third-party administrator communications.
  • Maintain employee time and attendance reporting program.  Process basic payroll data timely and accurately.
  • Act as an employee advocate on issues/concerns to managers/supervisors.
  • Respond to unemployment claims including representing company at hearings. 
  • Respond to correspondence from government agencies and applicable institutions.
  • Develop and maintain records, logs and data per Mexico federal labor laws and regulations.
  • Actively participate on team coordinated employee and community service activities.
  • Establish and maintain effective working relationships with all employees based on trust and credibility.   Ensure positive company image.
  • Provide employees assistance with day to day questions that arise.
  • Perform other duties as required and assigned.
  • Multi-site travel may be required for office visits, open enrollment, training, or to perform other job duties.
  • Work closely with management and team members to drive and sustain culture initiatives that focus on safety, engaged employees, positive work environment, increased productivity and retention. 
  • Administer and communicate employee benefit plans on the local level based on eligibility as defined by business unit and corporate programs.  
  • Manage employee performance management program and compensation review.
  • Conduct timely, thorough and objective investigations into employee relations issues.  Forward escalated issues to NA HR Manager.   Authors discipline letters and ensure discipline process is followed per company guidelines.
  • Conduct exit interviews and manage separation process for terminated employees.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Human Resources or related field and minimum 5 years work experience.  HR work experience within a manufacturing environment a plus.
  • Possess strong knowledge of Mexico federal labor laws and regulations.
  • Fluent in the use of HRIS systems required. 
  • Excellent computer skills required with MS Office suite software and Outlook.   Accurate data input.
  • Excellent written and verbal communication skills, an effective and active listener and have effective interpersonal, persuasive, and analytical skills.    Professional communication skills across diverse cultures and managerial levels.
  • Able to maintain composure under pressure and in dealing with emotional or confrontational circumstances. 
  • Skilled in conducting presentations in an individual and group setting.  Experience in organizing and conducting employee trainings a plus.
  • Able to work with little or no supervision.  
  • Able to multi-task, prioritize responsibilities, adapt to change and manage time accordingly where tight deadlines may be present.
  • Possess attention to detail and excellent work ethic.
  • Possess initiative and ability to anticipate and problem solve independently and collaboratively.
  • Able to use good judgment and discretion with confidential information. 
  • Possesses courteous telephone and electronic communications manners.
  • Strong customer and results orientation.
  • Represent self and company in a professional manner.
  • Fluent in Spanish language; Moderate to fluent English language.
  • Able to travel in Mexico and the United States.

Only qualified selected candidates will be contacted for an interview.  No phone calls or email inquiries please. Pre-employment, post offer drug screen and physical required on selected candidate. 

EOE/AA  F/M/D/V.  ITW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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