Global Quality Director in Hatfield, PA at ITW Test & Measurement and Equipment

Date Posted: 2/10/2020

Job Snapshot

Job Description

Global Quality Director

Position Summary

Reporting to the General Manager, the Global Quality Director is responsible for developing a vision and strategy to ensure that Brooks products and services meet customer requirements and exceed customer expectations.  This position will be responsible for ensuring that key customer-facing metrics accurately reflect the expectations of customers, that these metrics are consistently applied across the business, communicated to key stakeholders and used to continuously improve the performance of the business.  This position will be responsible for directly leading the global Quality organization, and working closely with Engineering, Operations, Sales & Marketing, Service & Repair, Customer Service, and IT teams.  A key deliverable will be to instill a sense of urgency with regards to the Brooks Quality System, and be a dynamic driver of change. 

  • Interface regularly with key internal and external customers to understand their expectations, review their assessment of Brooks performance and communicate improvement activities and corrective actions.
  • Ensure customer expectations are accurately reflected in KPIs, specifications and requirements and communicated to key personnel within the organization. Improve customer satisfaction by continually enhancing processes that affect customer Key Performance Indicators (KPIs).
  • Foster a culture of structured problem solving by promoting the use of 8Ds for root cause/corrective action and analytical techniques to quantify problems. 
  • Collect, analyze and summarize data from the field, production or internal testing to compel others to make improvements to product, processes or standards. 
  • Maintain ongoing assessments of product reliability based on field performance.
  • Proactively assess the effectiveness of manufacturing quality systems through process audits and drive corrective and preventative action as needed.
  • Ensure conformance to control plans for all critical processes and equipment in Production, Service and Order Fulfillment. 
  • Work collaboratively with members of the manufacturing, Customer Back Innovation (CBI), and marketing teams, implement agreed-upon enhancements to processes and products to improve quality and/or customer satisfaction. 
  • Play an active role new product development.  Comply with best practices in design for Reliability, quality, manufacturability, profitability. Ensure field quality data is factored into design decision and manufacturing process development and to assure adherence to new product development process - DFMEA/PFMEA, control plans, etc. are in place.
  • Ensure compliance with relevant national and international standards, including governmental codes and regulations.
  • Support external audits (both customer and agency) assuring proper preparation and closure of any findings identified during the audit.
  • Manage staffing, training and performance management process to develop and improve staff in multiple global locations (USA, Hungary and South Korea).
  • Ability to travel approximately 15% of the time domestically and internationally to directly partner with customers and Brooks employees around the world.
  • Excellent verbal and written communication skills
  • Proficient in use of MS Office applications 
Ideal Experience 
  • Professional Experience
    • 10 or more years of Quality experience including the use of Statistical Process Control, structured problem-solving tools and implementing Quality Systems (similar to ISO9001, ISO13485 or AS9100).
    • 3 or more years of working in an original equipment manufacturing (OEM) environment.  Ideally this will be with a mixture of experience in semiconductor, aerospace, or medical device markets.
    •   Ideally this will be with a mixture of experience
    • 5 or more years of experience in a senior managerial role. 
  • Functional Experience
    • Successful track record in implementing or upgrading of Quality Management System
    • Successful direct customer experience developing plans and implementing actions that increased quality metrics and customer satisfaction
    • Lean Six Sigma champion with demonstrated proficiency with quality tools, reliability engineering, technology development and supplier quality
    • Expert working knowledge of DMAIC / Six Sigma problem solving process, certified Six Sigma Black Belt preferred
    • Expertise in global development and manufacturing employing 0-ppm methodologies in Design, Technology, Qualification, Production
    • Strong Quality Auditing principles and training as an internal auditor
    • Experience in New Product Development and Introduction
    • ASQ Certified Quality Manager preferred
    • Strong track record in leading/building high performing global teams within mid-size and large organizations 
Education:  BSME, BSEE, BSIE, or the equivalent Degree from an accredited college.  Advanced degree is preferred. 
Critical Competencies for Success 
  • Change Catalyst - Dynamic and hands-on, Continuous improvement champion.  Action oriented manager and a strategic thinker that possesses a great positive can-do attitude and willing to challenge the status quo. 
  • Customer-Focused - leader capable of developing thorough understanding of the products as well as their application by the customer to drive meaningful improvement in our performance 
  • Drive for Results - Demonstrated strength in developing and implementing strategic corporate plans that increase quality metrics and customer satisfaction. Capable of developing/driving broader strategic-level programs as well as tactical initiatives to improve out-of-box quality, field reliability, product availability and on-time delivery 
  • Constructive Team Leader – The ideal candidate leads by example and makes those around him/her better. Attributes include being inclusive, hands-on, strategic, articulate, energetic, accountable, decisive, and hard working.  A positive motivator who encourages and persuades, and an excellent team builder who knows how to attract, train, manage and retain a world class team.  
  • Excellent Communication Skills – Maintains an open flow of two-way communication, exhibiting strong verbal, written and presentation skills, stating expectations clearly and being visible to all stakeholders.  Exhibits executive presence in front of both internal and external audiences.
  • Impeccable Integrity – Embodies and practices unquestioned personal and business integrity.  Recognized as a highly credible business leader.  Creates an environment of trust by acting with fairness and consistency, keeping commitments, and providing rationale for decisions.
  • Open Minded – A resilient and committed executive with a flexible and open operating style; non-political and non-bureaucratic; someone with a natural and effective consultative approach who will gain the trust and respect of individuals at all levels.  
Key Relationships
Reports to:                  General Manager
Direct Reports:            Quality Managers, Quality Engineers in US, Hungary and Korea operations.
Key Relationships:      Global Operations Leader Industrial Sales Leader
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                                    Global Human Resource Leaders
                                    Global Finance Controller
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                                    Business Unit Manager, Industrial
                                    Business Unit Manager, Service
Brooks Instrument ( is an industry leader in flow measurement and flow control products for critical applications.  The company is headquartered in Hatfield, PA with manufacturing locations in Pennsylvania, Hungary, and Korea.  The Company maintains sales and service offices throughout the world, and its products are used in laboratory and process applications in end markets such as: life sciences, chemicals, semiconductor, analytical instruments, nuclear, food & beverage, and solar cells.  The comprehensive Brooks product line includes a wide range of integrated technologies and models to solve most precision flow measurement and control challenges.  These include, thermal mass flow, variable area (VA), pressure & vacuum, coriolis mass flow, and positive displacement devices to measure, regulate, and control gas and liquid flow in a variety of laboratory and process applications.  These products are frequently mission critical and are often configured to address specific technical requirements of end-use applications.  A range of accessories such as gas flow calibrators, pressure controllers, valves, and secondary instrumentation is also offered.  Brooks has a venerable brand driven by consistently delivering products that are unsurpassed for reliability, repeatability, accuracy, and performance.
Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company.  ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.  The company has operations in 56 countries and employs approximately 51,000 employees.  These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation.  The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital.
Our employees enjoy competitive, merit-based salary plus excellent benefits including:
  • Medical and dental insurance
  • Company paid life insurance
  • Short and long term disability insurance
  • 401K plan with generous company match
  • Vacation, personal days and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts 
The opportunity to join a well established (73+ years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.
Interested candidates should apply on-line via the job posting on the “Careers” page of the Brooks Instrument website.

Brooks Instrument is an Equal Opportunity Employer / Affirmative Action employer.  All qualified applicants will receive consideration for employment without required to race, color, religion, sex, national origin, disability, or protected Veteran status.