Flexible/Fixed Robotic Field Service Technician in Carol Stream, IL at ITW Welding

Date Posted: 6/20/2018

Job Snapshot

Job Description

Basic Description:

Stationed in the Carol Stream, IL area, Miller Welding Automation is looking for a qualified Flexible/Fixed Robotic Field Service Technician, responsible for providing excellent customer service on troubleshooting robotic welding systems and application assistance during robotic welding system installs.

Essential Functions:

  • Handling phone calls relating to the service, repair, and application of the product
  • Creating service reports
  • Repair and testing of robotic welding equipment in the field
  • Travel to customer locations for technical support, repairs and installations of robotic welding systems
  • 70% travel could be required
  • Utilization of good oral and written communication skills to work professionally with customers within the guidelines of Miller Welding Automation
  • Candidates will be required to have easy access to either regional or major airports
  • Candidates will be required to live in the Kansas City, MO region of the USA
  • This job requires the individual to work and solve problems with little or no immediate supervision

Job Requirements

Minimum Qualifications:

  • Associate Degree in Electronics, Electro-Mechanical Technology or equivalent experience in service, trouble shooting, or “Break/Fix” situations.

  • Strength in customer service with demonstrated troubleshooting skills required

  • Welding systems product knowledge is a plus
  • Good computer skills utilizing MicroSoft Office, Outlook and Internet programs
  • Candidate must be willing to travel when necessary; at times this could be short notice
  • Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion
  • Good communication and listening skills are extremely important