Field Service Technician in Buffalo, NY at ITW

Date Posted: 10/16/2018

Job Snapshot

Job Description

Overview

ITW United Silicone is looking for a Field Service Technician to cover the Northeast USA. United Silicone Tax Stamp is a business based out of Lancaster, NY that builds, sells, and services tax stamp machines. Field technicians work alone or with other technician’s on Cigarette Tax Stamping machines that places state tax stamps on cigarettes. Field technicians work alone or with other technicians on case cutting equipment that cuts open master cases of cigarettes. A technician travels overnight 75% of their time to perform installations, preventive maintenance and service calls at assigned accounts in one or more states. Technicians repair, test, install, removes and ship all varieties of company equipment as requested.  Maintains good customer relations with assigned accounts and is responsible for documenting all service-related activities.


Job Requirements

Responsibilities
  • Performs proper preventative maintenance routines, electrical and mechanical troubleshooting, and installation of all United Silicone Tax Stamp and Cutting machines. Follows proper procedures for safety, documentation and reports, etc.
  • Provides technical support by phone to other technicians or customer operators as necessary.
  • Assists Engineering department on equipment failures or trends and recommends design modifications.
  • Advises manager of customer concerns and needs.
  • Travels outside territory to assist other technicians or customers if needed. Shows initiative and expertise in solving problems at a high level.
  • Backs up manager as necessary to provide reports, direction, and/or administrative support
  • Maintains all company property, including vehicle, safety equipment, and tools in good working condition. Exercises safe working practices and procedures at all times
Qualifications
  • Requires excellent communication with multiple departments and levels of the organization.
  • Requires minimum of high school diploma and four years of electrical and mechanical training or equivalent experience. Associates degree in technical field preferred.
  • Prefer 4+ years of experience as a field service technician
  • Must have good driving record
  • Ability to travel overnight on regular basis and work overtime when needed.
  • Must have excellent customer service skills.

ITW Industrial Decorating Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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