Field Service Engineer Trainee in Carol Stream, IL at ITW

Date Posted: 10/25/2019

Job Snapshot

Job Description

About LOMA

Loma Systems®, an ITW Company, is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries.  Established in the UK in the 1960’s, Loma Systems is today one of the leading global companies involved in production line safety systems, boasting an impressive installed base of over 125,000 machines in over 100 countries.  Our talented team of people work across the world in a friendly, supportive work environment and with a no politics culture, there is nothing to stop you reaching your full potential.


Position Overview:

We are currently looking for a motivated and hard-working Field Service Engineer Trainee to join our Field Service Organization in the Chicagoland area. In this entry-level technical position, you will be provided with six to nine months of extensive in-house and in the field training to help you acquire necessary electro-mechanical and customer service skills in order to become the best in class Field Service Engineer upon graduation from the program.


Trainee Responsibilities:

  • Attend all required classroom and hands-on Field Service Engineer Trainee courses. This includes field training, locally and nationally.
  • Follow all established plant rules, processes and policies, including good housekeeping and safety practices.
  • Verify that machines are operating at peak efficiency by proper calibration and testing.
  • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service in-house and at customer sites.
  • Accurately document and report all service-related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.
  • Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
  • Learn how to conduct on-site training with customer’s personnel to ensure proper operation of equipment.
  • Hold meetings with customers, including scope and exit meetings.
  • At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues.
  • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Job Requirements

Requirements:

  • High school diploma required. Associates degree from a technical school preferred.
  • Minimum 2 years of previous work experience in customer service or technical related field.
  • Ability to quickly learn diagnosing, troubleshooting and repairing electro-mechanical equipment field and identify root-cause.
  • Ability to learn the use of electronic test equipment such as Multi-meters.
  • Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
  • Follow procedures and tasks assigned in a safe and efficient manner.
  • Take pride in being organized with regards to completion of paperwork, expense reports, etc.
  • Must be self-motivated with an inner drive to exceed expectations.
  • Professional communication with an ability to resolve customer issues and defuse conflict.
  • Proficient with office software applications required.
  • Ability to work overtime and weekends.

Physical & Environmental Requirements:

  • Must have a valid driver’s license and a good driving record.
  • Must be able to travel extensively (80% or more approximately) as required to service our customers.
  • Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
  • Must be able to lift and/or move up to 60 lbs. regularly.
  • Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

Benefits:

Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavours, wellness and financial security. Here are some of the features our comprehensive package has to offer:

  • Medical and dental benefits
  • 401(k) retirement savings program
  • Paid vacation, sick days and holidays
  • Wellness and fitness program
  • Life insurance up to 8x the salary
  • Company Leased Vehicle
  • Advancement opportunities
  • Educational assistance
  • Employee assistance program
  • Employee discounts with the ITW key suppliers: cars, computers, appliances and more

Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email kat.lach@loma.com to request assistance. No other requests will be acknowledged.