Distribution & Customer Service Manager in Cincinnati, OH at ITW Polymers and Fluids

Date Posted: 10/12/2018

Job Snapshot

Job Description

Company Description:

ITW Evercoat is the global leader in the manufacture of professional auto body repair fillers and putties, adhesives, professional car care, recreational marine patch and repair products. Evercoat is a division of Illinois Tool Works Inc within the ITW Performance Polymers and Fluids segment.  We are known for our unique 80/20 business model and core values of Integrity, Respect, Trust, Shared Risk and Simplicity. Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL.

Job Summary: 

The Distribution and Customer Service Manager is responsible for ensuring that our customers receive the highest level of service and professionalism, from order to delivery. Tasked with providing the leadership and guidance necessary to allow Evercoat to safely and efficiently warehouse and ship our products while elevating customer relations.  

Essential Duties and Responsibilities:

  • Ensures the safe and efficient completion of all shipping, receiving and warehousing activities, ensuring compliance with all established regulations and requirements
  • Manages all aspects of customer service, ensuring the highest level of capability and professionalism
  • Plans and executes programs to drive continual improvement in regards to safety, employee capabilities, equipment/process efficiency and overall company performance
  • Other duties may be assigned.

Education and Experience:

  • High School diploma or equivalent required, associate’s degree or higher preferred
  • Minimum 5 years of Distribution experience
  • Experience in customer complaint resolution and working with others outside of our organization to meet mutual expectations
  • Experience in managing multiple shift distribution activities

Qualifications and Skills:

  • Strong PC skills (Excel, Word, Powerpoint).
  • Excellent verbal and written communication skills
  • Thorough attention to detail in all activities
  • Professional presentation skills
  • In depth understanding of OSHA, EPA and DOT regulations and the ability to determine the applicability of these regulations to Evercoat’s processes, ensuring compliance
  • Minimal travel required (<10%)

Physical Requirements:

The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.  Please refer to the Essential Duties and Responsibilities.

ITW is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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