Dispatcher in Nashville, TN at ITW Food Equipment Group

Date Posted: 10/22/2019

Job Snapshot

Job Description

Dispatcher - Nashville, TN

Who are we?
Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, and Respect.
About the opportunity:
The selected candidate under the direction of the branch manager will be able to perform a variety of dispatching functions in order to provide prompt and efficient service to our customers.
  • Answer all incoming service request calls
  • Record all pertinent information on Call Sheet or computer 
  • Dispatch technicians; determine priority to be assigned to service calls
  • Ensure complete customer satisfaction per company policies and guidelines; maintain follow up system for parts ordered by service technicians
  • Perform other functions, as necessary to include tracking of consignment, assisting walk-in customers, shipping/receiving, Accounting, Accounts Receivables, Collections and other clerical duties.

What you’ll bring to the table:

Minimum Qualifications
  • High School diploma or equivalent
  • 1+ years experience in related field.
  • Excellent verbal, written and interpersonal skills
  • General knowledge of product lines and service parts
Preferred Qualifications
  • Knowledge of Microsoft Office
  • Knowledge of GPS software.
  • Able to read and understand maps: local and outlying geography.

Why work for us?

  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.