Customer Support Representative in Appleton, WI at ITW Welding

Date Posted: 6/3/2018

Job Snapshot

Job Description

Basic Description:

Assist our customers in product selection, and enter distributor orders. Know and be able to communicate product features, competitive comparisons and roll-out timing. This person will need to have a positive and enthusiastic attitude.

Essential Functions:

  • Facilitate the needs of our DMs, warehouses and BU's
  • Work effectively with the BU's to promote their products to distributors and customers
  • Provide timely and constructive customer feedback received to the appropriate people
  • Work well within the Customer Support team to identify improvement projects, schedule vacations and shifts, and share info learned from BU's
  • Customer contact will be mainly via the phone but may include face-to-face sales at shows
  • Make quick customer oriented decisions in a fast-paced environment
  • Work with the customer to find the welding solution that is right for them

Job Requirements

Minimum Qualifications:

  • Degree in welding or business required (Associate's or BBA/BS)
  • Excellent verbal and written communication skills 
  • Demonstrated experience working effectively with many different personalities and situations 
  • Understand product knowledge and basic understanding of MILLER’s computer systems is a plus
  • Learning product features and welding characteristics for existing and new products will be required