Customer Service Specialist in Troy, OH at ITW

Date Posted: 9/5/2018

Job Snapshot

Job Description

ITW Food Equipment Group, an Illinois Tool Works Fortune 200 business, is a recognized leader among commercial food equipment worldwide

Job Summary

Selected candidate will perform customer support activities including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.  This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses.  The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact.  The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters.   The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment.  They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. 



•        Handling wide and varied inquiries from customer calls & emails

•        Professional oral and written communication skills

•        Accurate entry of all assigned customer orders

•        Maintenance of customer requirements and pricing

•        EDI order monitoring and maintenance as needed

•        Excellent follow-up skills and attention to detail

•        Proactive with good decision-making skills, able to work in an empowered environment

•        Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines

•        Product knowledge and the ability to answer questions regarding use and care

ITW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW is committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, ITW is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources to request assistance. No other requests will be acknowledged.

In accordance with the San Francisco Fair Chance Ordinance, ITW considers all qualified applicants with a criminal history.

Job Requirements

Minimum Qualifications

•        Associate Degree in Business Administration/Marketing

•        3+ years sales and/or customer support experience

•        Excellent oral, interpersonal and written communication skills

•        Proficient in Microsoft Office

•        Knowledge of freight terminology and shipping procedures

•        Familiarity of Credit and Collections processes

•        Ability to read and decipher quotations and purchase orders

•        Ability to enter and submit orders accurately

•        Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications

•        Experience supporting large National Account / Chain customers

•        Experience with Auto Quotes

•        Experience in CRM and Project Management