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Customer Service Representative in Hatfield, PA at ITW Test & Measurement and Equipment

Date Posted: 3/6/2019

Job Snapshot

Job Description

Brooks Instrument is an industry leader in flow and pressure measurement and control products for critical applications, and a division of ITW (A Fortune 150 Company).  We are seeking candidates for a Customer Service Representative.  This highly visible position will be based out of our headquarters facility in Hatfield, PA (Suburban Philadelphia). In addition to our Pennsylvania operations, Brooks maintains manufacturing, sales, and service center facilities around the world. Our products are used in laboratory and process applications in end markets such as: life sciences, petro-chemicals, semiconductor, analytical instruments, nuclear, and solar cells.
Basic Function 
The Customer Service Representative will receive customer or sales representative inquiries regarding Brooks’ products and/or services.  He / she will review inquiry and research to obtain necessary information from policies, procedures, and other documentation.  He / she will also coordinate problem resolution with appropriate department(s) and inform customer of response and/or problem resolution.
Essential Duties and Responsibilities 

  • Act as internal sales support.
  • Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools in order to fully understand customer’s application(s).
  • Assist in product selection, sizing, configuration, and pricing of Brooks products to fit customer’s application(s).
  • Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.
  • Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate. 
 Knowledge, Skills and Abilities 
  • Excellent demonstrated customer service skills with the ability to maintain positive relationships through problem resolution.
  • Ability to work independently with minimal supervision.
  • Ability to get along with others in a team environment.
  • Ability to multi-task and engage with multiple customers simultaneously while interacting with other internal departments.
  • Ability to follow all safety procedures.  
 Education and Experience 
  • High School Diploma required.
  • Associates degree in Technology or Technical Field, or minimum 1-year experience with industrial measurement and control preferred.
  • Knowledge of Microsoft Windows, Excel, Word and MAPICS a plus.
  • Experience with specification and/or quotation of industrial instrumentation or similar portable experience in a customer service role preferred.  
  Our employees enjoy competitive, merit-based salary plus excellent benefits including:
  • Health and dental insurance
  • Company Paid Life Insurance / Short and Long Term Disability
  • 401K plan with generous company match
  • Vacation, personal days and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts

The opportunity to join a well-established (70 + years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.
Please visit our website:

ITW Company Overview
ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.
Brooks Instrument is an Equal Opportunity Employer / Affirmative Action employer.  All qualified applicants will receive consideration for employment without required to race, color, religion, sex, national origin, disability, or protected Veteran status.