Customer Service Representative in Chippewa Falls, WI at ITW

Date Posted: 3/9/2020

Job Snapshot

Job Description

ITW Description:
Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries.   ITW, with approximately 14.8 billion dollars in global revenues, operates 7 major segments with businesses in 55 countries that employ approximately 48,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 active patents.
Division Description: 
ITW Deltar Fasteners serves all the major OEMs and their tier suppliers with plastic fasteners totaling approximately $280M in revenues. Units include:  Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI. 
 The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhance our customers’ competitive advantage by…
  • Maintaining advanced engineering and manufacturing facilities in NA.
  • Exchanging product, process and benchmarking information with sister units worldwide.
  • Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.

Position Summary:
The Customer Service Representative – Deltar Fasteners reports to the Customer Relations Manager/Supply Chain Manager/Sales Manager – Deltar Fasteners.  The major areas of responsibility are:  Coordinates customer service related activity for the operations to ensure on-time delivery of product to customer.  Reviews customer/vendor correspondence to day-to-day occurrences to react to customer demands.
Primary Responsibilities:
  • Proactive daily communication with customer and production to ensure on-time delivery of product and problem resolution
  • Process hardcopy purchase orders
  • Develop and maintain good working relationships with both internal and external customers
  • Collaborate with various internal departments as needed
  • Utilization of various reports to manage customer requirements
  • Maintain accurate customer data
  • Maintain current knowledge and understanding of customer specific requirements and systems
  • Knowledge and understanding of internal ERP system to sufficiently complete required tasks
  • Reconciliation of discrepancies with manufacturing cells
  • Coordinate expedite shipments per customer request
  • Other tasks and duties as assigned

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 2 year Administrative/Manufacturing degree or equivalent education and/or experience
  • Minimum 1-3 years in customer service/sales, related to a manufacturing environment or related field
  • Requires a detail-oriented person with proven organizational and communication skills, both verbal and written
  • Experience, plus working knowledge of customer relations, general computer operations, and coordinating of multiple tasks
  • Microsoft Excel, Word and Office competent
  • Strong work ethic, reliable, able to work independently and in a team environment and self-motivated 
  • Ability to read blue prints and use of caliper
  • Flexibility and willingness to change daily responsibilities

ITW Deltar Fasteners is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Automotive OEM
ITW’s Automotive OEM segment designs and manufactures innovative fasteners, interior and exterior components, and powertrain and braking systems for OEMs and their top-tier suppliers. ITW’s automotive businesses have a high level of customer intimacy, enabling customer-back innovation to address complex needs such as vehicle efficiency, safety, and quality. Deep market knowledge and strong manufacturing process capabilities allow ITW’s automotive businesses to be nimble, niche problem solvers for their sophisticated customers.


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