Customer Service Representative in Cincinnati, OH at ITW Polymers and Fluids

Date Posted: 12/3/2019

Job Snapshot

Job Description

Company Description:

ITW Evercoat is the global leader in the manufacture of professional auto body repair fillers and putties, adhesives, professional car care, recreational marine patch and repair products. Evercoat is a division of Illinois Tool Works Inc within the ITW Performance Polymers and Fluids segment.  We are known for our unique 80/20 business model and core values of Integrity, Respect, Trust, Shared Risk and Simplicity. Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL.

Job Summary: 

Provides total customer service to customers, including order entry, shipment information, and technical information.This role primarily supports domestic (U.S.) customer accounts.  Regular hours are 8:00-5:00 Monday through Friday.

Essential Duties and Responsibilities:

  • Responsible for daily processing of domestic customer orders and samples requests via telephone calls, faxes and email communications.
  • Responsible for answering customer calls, technical calls via phone, emails and Web contact forms.
  • Responsible for processing debits, credits and RMA’s, investigating customer deductions and resolving them in a timely manner, and other duties pertaining to the satisfaction of the customer.
  • Responsible for cubing of shipments (calculating size and dimension of products skids for container and trucks) Coordinates with LTL, TL carriers and Freight Forwarders the loading sequence of orders; responsible for spot quotes for miscellaneous transport needs as required.
  • Responsible for filing all paper work pertaining to their accounts.
  • Responsible for staying up to date on product knowledge.
  • Build customer relationships to achieve long-term partnerships; Build and maintain a support role with all other departments.
  • Work as a team and provide back up support as needed.
  • Special projects and other duties as assigned.

Education and Experience:

  • At least four (4) years customer service and data entry experience in an industrial, chemical or manufacturing environment.
  • High school diploma or equivalent education required. Higher level degree preferred.

Qualifications and Skills:

  • Excellent communication skills, grammar and telephone techniques.
  • Ability to multi-task and work under pressure.
  • Excellent knowledge of computers, word, excel spreadsheets and Outlook.
  • Bilingual preferred

Physical Requirements:

The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.  Please refer to the Essential Duties and Responsibilities.

ITW is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.



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