Customer Service Representative (Dutch- English - German) in Sint-Niklaas at ITW Polymers and Fluids

Date Posted: 5/8/2020

Job Snapshot

Job Description













Customer Service Representative (Dutch- English - German)  

Wynn's Belgium is part of Additives International, an ITW division that produces and  

supplies special and innovative chemicals for the automotive aftermarket. Wynn's provides  

additives to repair, protect and improve the three essential liquid systems in your car: fuel, oil  

and coolant. We produce products in Sint-Niklaas, Belgium and commercialize all over the  

world for markets in Europe, Russia, the Middle East, Africa, Asia, ...  

In this role you will receive and process orders in order to be able to deliver our customers as  

soon as possible. You are responsible for the follow-up of the orders up to the invoicing. In  

short, you will contribute to an excellent purchasing experience for our customers.  

Key Responsibilities:  

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Active customer follow-up by phone and email, regarding delivery times and transport  

options, promotional actions, late payments, lack of orders, price changes, ...  

Receipt of orders and input in the system, follow-up from order to delivery, ensure  

timely delivery of orders and correct administrative handling (invoices, certificates, ...).  

Communicating internally with Production, Planning and Sales in relation to potential  

issues, solutions or opportunities.  

Contact with sales managers in connection with pricing and communication of  

promotional actions;  

Point of contact for customers and colleagues regarding questions, opportunities and  

issues.  

Creating and following up on customer complaints.  

Skills & Qualifications:  

1.  

2.  

You obtained a bachelor's degree with commercial feeling or commercial/language  

training with an interest in logistics (also school leavers are welcome)  

You express yourself fluently in Dutch, English and German, both in a (telephone)  

interview and written. Other additional languages are a plus.  

You are fluent in handling at different levels, both outside and within the organization.  

You can easily handle Microsoft Office (Outlook, PowerPoint, Word, Excel) and  

you'll prefer experience with an ERP package.  

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You're willing to make occasional trips.  

You are communicatively strong and customer oriented.  

You work flexibly and solution oriented.  

You know about tackling and take a proactive approach  

You're eager to learn, you can absorb a lot of information and you know how to  

prioritize  






Customer Service Representative (Dutch- English - German)  

10.  

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12.  

You can deal with deadlines and work efficiently and accurately  

You are driven and stand positive in life  

You work autonomously with the necessary team spirit.  

We offer:  

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You can count on a market-based salary supplement with:  

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5.  

Meal vouchers  

Comprehensive hospitalization insurance  

Group insurance  

Eco checks  

Working in a flexible system  

Interest:  

Send your CV and cover letter to Samira.bersoul@itwaam.com indicating  

"005 Customer Service Representative Dutch – English- German" in the subject.