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Customer Service Operations Specialist in Appleton, WI at ITW Welding

Date Posted: 2/11/2019

Job Snapshot

Job Description


Miller Electric is about building things that matter. As part of the Miller Customer Service team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.

If you have a positive and enthusiastic attitude, as well as a passion for delivering a best in class customer experience, then this might be the job for you!

The location for this position is Appleton, WI.


  • Serve the needs of our distributors, field sales team, warehouses, and divisions including but not limited to entering orders, quotes, returns, price and availability
  • Responsible for data entry, including but not limited to, order entry, returns, credits, and customer information.
  • Review and respond to time sensitive emails
  • Assist in account management, working closely with specific accounts to maximize supplier report card scores.
  • Resolve customer problems by clarifying the customer's need or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of important customer interactions, process customer accounts and file documents
  • Work well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
  • Will be expected to perform additional duties as needed

Job Requirements


  • Minimum of two years’ experience in a working in a customer service environment preferred
  • Possess a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
  • Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
  • Data entry system knowledge preferred; with a high level of comfort in learning new software systems
  • Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
  • Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
  • Excellent verbal and written communication skills, with the ability to compose professional emails
  • Ability to build and maintain strong relationships with internal and external customers


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