Customer Service Manager in Philadelphia, PA at ITW Food Equipment Group

Date Posted: 10/11/2018

Job Snapshot

Job Description

Hobart Service, an ITW Company, is an international service provider for the food service and food retail industries. Our service expertise includes cooking and food preparation equipment, warewashers and waste handling, weigh wrappers, baking and refrigeration. We have over 1,000 service technicians across 46 states that create a national network of factory-trained service representatives.

Hobart Service is looking for an experienced Customer Service Manager. This position is critical to the ongoing success and growth to the heart of our business.  The Customer Service Manager will supervise all aspects of the administrative work performed in the branch including, but not limited to: Accounts Receivable, Accounts payable, vacation tracking and absences, dispatching, outstanding customer service, and overseeing both service and parts departments. There may be occasional work with confidential data where the effect of any disclosure may have a negative impact on the business.

General Duties:
  • Perform Annual review process for all admin staff
  • Oversee responsibilities of AR/AP
  • Receive, investigate and resolve all customer inquiries to the satisfaction of the customer.
  • Ensure administrative staff performs all tasks assigned
  • Proactively schedule service calls for assigned Service Technicians when needed or as a backup dispatcher
  • Follow up on completed Service Calls to verify customer satisfaction
  • Understand 3rd Party Companies/technology platforms utilized by our key accounts to oversee proper procedures are being followed
  • Perform office management functions as necessary, such as assisting with tracking of consignment, assisting walk-in customers, handling phone calls for supervisor, etc.

To be considered further you must have the following:
  • Accredited High School diploma, Business or trade school or GED; Associate’s or Bachelor’s preferred
  • 3-5 years of Office Management experience
  • 3-5 years managing of Non-exempt employees
  • Demonstrated experience handling competing/multiple priorities
  • Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes
  • Superb customer service and interpersonal skills;
  • Computer Skills: Microsoft Office products excel, Word, Outlook
  • Excellent verbal, written and interpersonal communication skills

Physical Requirements:
  • Extensive periods of time on phone and in a seated position
  • Kneeling, squatting, bending, pushing/pulling
  • OT as required
Pre-employment screenings performed (which includes background checks and drug screening)


Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.

In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.