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Customer Service and Inside Sales/Marketing Coordinator in Cleveland, OH at ITW Construction Products

Date Posted: 6/16/2019

Job Snapshot

Job Description

STOCKade, a division of ITW Asia/Pacific is seeking a US-based Customer Service and Inside Sales/Marketing Coordinator to support our field-based sales team drive growth in North America.  The role will undertake order processing, internal sales and customer service, in addition to supporting the implementation of Stockade's marketing and promotional activities through USA specific coordination of digital marketing.  This is an ideal opportunity for a home-based professional with excellent phone and computer skills who wants to join an established team selling cutting-edge tools for the agricultural fencing and utility industries.  There will be some limited travel to support sales team at trade shows and events.

The role will be either home-based or based at an ITW facility in the Chicago area.

Responsibilities will include:

  • Support field sales team by maintaining regular communication with our existing distributors and dealers as well as helping to prospect for new opportunities.
  • Act as first contact for customer service calls originating in the USA.
  • Processing all North American orders & credits on a timely basis.
  • Assist with developing and implementing marketing plans to drive sales.
  • Maintain social media presence to support North American sales efforts.
  • Become proficient in trouble-shooting tools to be able to assist customers when they have technical problems.

Physical requirements:  Ability to sit or stand for extended periods.  Ability to see and hear commensurate with computer and phone-based office work.  Ability to occasionally lift up to 25 lbs.

The ideal candidate will have strong computer and phone skills as well as the technical aptitude to understand high-tech power tools.  A background in agriculture and/or livestock fencing is a plus.  College degree with a minimum 1 year experience in customer facing role preferred but will consider minimum 5 years of prior related work experience in lieu.  Experience in marketing on social media platforms is a plus.  As a home-based position, all home office supplies and equipment will be provided.  This position will report to the USA sales manager.

STOCKade delivers quality, service, and unique solutions for the rural and utilities sectors.  STOCKade is the world’s leading manufacturer of powered fencing staplers, staples, and other wire fixing solutions for livestock fencing, vineyards, orchards, and rural power distribution systems.  STOCKade’s mission is to revolutionize fencing by developing wire stapling systems that deliver BETTER, FASTER, and SAFER solutions for every wire and fence fixing application.  Please visit to learn more about our innovative products.