Customer Relations Representative in Carol Stream, IL at ITW

Date Posted: 8/31/2018

Job Snapshot

Job Description


Loma Systems, an ITW Company, designs and manufactures inspection equipment to identify product defects and contaminants for the food industry. The company was established in the UK in the 1960’s, and today it is one of the leading global companies involved in food safety systems. Loma has over 400 employees worldwide with machines installed in over 100 countries. Loma has an impressive installation base, boasting 120,000 metal detector installations globally. Our people work across the world in a friendly, supportive work environment. Where a no politics culture means there is nothing to stop you reaching your full potential.


The Customer Relations Representative works within the Customer Relationship Department that focuses on the sales and service administration of the North American Business Unit. The position holder will be expected to provide a professional and efficient customer relations administrative function. This includes attending to all customer inquiries for the supply and process of sale proposals for all products and services offered by the company. This role is critical in providing the highest levels of service to our customers while maximising the efficiency of sales and service resources.


  • Prepare basic equipment service and spares proposals using automated tools (auto-quote, service calculator
  • Process sales orders for standard equipment, service and spare parts (assess incoming orders for accurate commercial and accounting details, electronic entry of order details, invoice generation and administration, write acknowledgment of orders to the customer and dispatch notification) Arrange dispatch, paperwork and collection of Rental / Demo / Loan refurbishment and exhibition equipment
  • Facilitate effective communication with customers, the field sales and service teams, OEM, external representatives and internal functions, engineering etc., relating to completion of customer orders and resolution of application/delivery issues.
  • Participate in the development of a customer facing & commercially aware Internal Customer Relation Team.
  • Develop the use of Customer Relations Management (CRM) database within the sales team
  • Address general inquiries, sales leads, literature requests, communication to customers regarding delivery dates & amendments
  • Assist and host customer visits at the Carol Stream, IL facility
  • Work in conjunction with other key elements of the business such as external sales, engineering, manufacturing and service departments
  • Pro-actively participate in ITW’s ‘toolbox’ initiatives
  • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties

Job Requirements

  • Associate Degree in Business Administration, Marketing, Sales Management or related field required
  • Minimum 2 years of experience in a similar role preferred
  • Must be enthusiastic, self-motivated and able to manage own workload
  • Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Excellent telephone manner
  • Hands-on approach to getting things done, with a desire to make a difference
  • Strong attention to detail and organizational skills
  • Ability to work as part of a team as well as independently under pressure and react quickly to changing priorities
  • High proficiency in the use of Excel, SharePoint and other Microsoft Office suite applications


Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavors, wellness and financial security. Here are some of the features our comprehensive package has to offer:

  • Medical and dental benefits
  • 401(k) retirement savings program
  • Paid vacation, sick days and holidays
  • Wellness and fitness program
  • Life insurance up to 8x the salary
  • Advancement opportunities
  • Educational assistance
  • Employee assistance program
  • Employee discounts with the ITW key suppliers: cars, computers, appliances and more

Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need an accommodation to apply for this position due to a disability, please contact