Customer Care Representative in Troy, OH at ITW

Date Posted: 4/11/2018

Job Snapshot

Job Description

Hobart Brothers LLC, an Illinois Tool Works Company within the Welding Group, is a recognized leader in the manufacturing and distribution of welding consumables worldwide. 



 



Position Profile:



This position will support our Canadian distributors, ITW sales personnel and end users by providing solutions to inquiries involving Hobart Brothers product offerings or services.  Must have and maintain a positive and enthusiastic attitude. 



Core Responsibilities:



  • Internally, facilitate the needs of our DMs, warehouses, and BU’s.



  • Work effectively with the BU’s to promote their products to distributors and customers.



  • Provide timely and constructive customer feedback received to the appropriate people.



  • Work well within the Customer Support team to identify improvement projects.



  • Handling calls, faxes and emails, quotes, product recommendations.



  • Customer order entry and maintenance in APLUS as well as backorder review.



  • Processing customer returns.



  • Work with logistics provider for Canadian shipments.



  • Handle quote system for Canada sales and process rebates.



  • Account management for assigned accounts.



Job Requirements

  • Excellent verbal and written communication skills.



  • Must have a good knowledge of international customs and trade compliance.



  • Fluency in a foreign language is a plus.



  • HTS Product classification, NAFTA documentation.



  • Understanding of CWB code is an asset.



  • Record keeping skills.



  • Previous experience in a customer service environment for Canada customers.



  • APLUS system knowledge & order entry experience preferred.



  • Demonstrated ability to multi-task and comfort using multiple systems.  Strong innate sense of urgency and excellent follow-through.



  • Welding product and process knowledge is a plus, but will train.



  • A positive and enthusiastic attitude.  Be self-motivated, with a desire to help the customer find the welding solution that is right for them.



  • Be able to make sound customer-oriented decisions in a fast-paced environment.



  • Dynamic problem-solving skills.



  • Desire to continue to grow professionally through experiences exposure, and focused training.



  • Requires strong interpersonal and communication skills.



  • Must be a team player who possess an excellent attitude.






We offer a competitive salary and benefits package including medical and dental insurance, life, short and long-term disability insurance, Holiday, and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.





For more information on Hobart Brothers, please visit our web site at www.hobartbrothers.com.



If this is a description of your background and expertise, please send your resume and salary requirements to:





Apply to:          Amy Lucas – Human Resources Manager



HOBART BROTHERS LLC



101 Trade Square East



Troy, OH  45373





FAX:                  937-332-5302



Email:               amy.lucas@hobartbrothers.com 









Hobart Brothers LLC is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



 



If you are a qualified individual with a Disability, or a protected Veteran and need assistance with this job posting, please inquire at HR@hobartbrothers.com