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Customer Account Representative in Elgin, IL at ITW

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Elgin, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We are looking for a driven and self-motivated individual to support the customer service team in daily processes and interactions with customers.


  • Assists in monitoring the flow of production through internal and external processes and provides information to the customer as well as internal production control teams.
  • Record and maintain customer requirements sent via fax, e-mail, or electronic purchase orders.
  • Review customer accounts to provide information to the leadership regarding customer score cards.
  • Work with quality department regarding customer complaints, returns, and non-conforming parts.
  • Maintain close contact with customers to ensure focused timely responses including customer inquiries and delivery.
  • Process releases and prepare orders for shipping. 
  • Track expedites and premium freight.
  • Review reports and update customer base with current information.
  • Communicates with engineering team on pre-production parts.
  • Collaborate with other customer service team members to develop and maintain operating procedures and training documentation for the department.
  • Need to cover after hours and weekends as necessary to support our customer base and continued growth.
  • Other duties as assigned
  • High School Diploma, or GED required
  • Operations, or Materials management, or related degree preferred
  • Ability to work independently
  • Strong ability to prioritize and organize workload
  • Past customer service and data entry experience preferred
  • Preferred background working in an Automotive industry
  • Strong written and verbal communication skills and ability to build trust and confidence with customers, employees, and leaders
  • Proficiency using Microsoft Office (Word, Excel, SharePoint, etc.) especially Excel