Business Unit Manager - Installations in Troy, OH at ITW Food Equipment Group

Date Posted: 8/28/2018

Job Snapshot

Job Description


The Installation Business Unit Manager role is responsible for all aspects of FEG Installations business. The role will include developing and implementing short range plans with the ability to set and manage goals and objectives to meet the vision, mission and long range strategic plans of the business. This role will have a heavy mix of business development, personal customer relationships and operational delivery involvement and will require the Business Unit Manager to make smart strategic choices around investments, resourcing, innovation and expansion that support the FEG customer life cycle.

The selected individual will be responsible for working with the VPGM to direct and manage the business unit resources to deliver results in all areas of delivery, quality, productivity, cost, sales development, customer service, talent management, safety and employee morale. In this position, the incumbent must be able to manage an organization which operates with multi-site, remote teams and in a heavily matrixed environment which includes relying on resources outside of the BUM’s direct management line.

This position reports to the VPGM NA Service and is located in Troy, OH.  The right candidate will be a key member of the US Service Leadership team.

The FEG Installation business spans the United States.  This position includes 9 direct reports (a Region Manager, Install Managers and a Customer Care Manager) and a total organization of 80+ employees and $26 million in revenue. 

Essential Job Functions:
  • Develop and execute the Long Range Plan (LRP) and Annual Plan (AP) growth initiatives using the key organic growth levers, go-to-market approaches and channel development for Food Equipment Group.
  • Learns and works within a complex external go-to-market environment, including multiple sales channels, influencers and decision makers that are part of the Food Equipment Group commercial equipment sales, dealer sales and Hobart Service branch operations.
  • Develops relationships with all key stakeholders including but not limited to key customers, dealer, FEG equipment and branch operations.
  • Hires, develops, and retains a diverse pipeline of great leadership talent.
  • Understands the P&L and drive improvements in the FEG Installation business.
  • Works to profitably and sustainably develop new customers and business aligned to the strategic intent.
  • Creates and maintains the Installation business consistency, quality and growth, through work and engagement with equipment sales, key strategic dealers and with the Hobart Service branch operations.
  • Develops Installation positioning, pricing, value propositions for ITW food equipment customers aligned to strategic intent.
  • Manages the operational aspects of the business, driving improvements in cost, quality, and delivery.
  • Ability to travel as required – up to 40%.
Job Requirements:
  • Bachelor’s Degree in an appropriate business-related function or ITW FEG experience leading a service and / or installation business.
  • 7-10 years of experience required; must include at least 5 years’ experience direct employee management experience.
  • Excellent listener and communicator both verbal and written.
  • Good understanding and proficiency in all computer-related software packages (Microsoft Office, etc.) and additional technologies as appropriate.
  • Creative thinker, adaptable, flexible, and have a sense of urgency. Analytical and problem solving skills are a must.
  • Strong influencing and collaboration skills-- ability to work cohesively with multiple stakeholders and with a geographically dispersed team. 
  • Ability to work with and through teams not within direct management line.
  • Strong customer service orientation.
  • Works well when under time pressure and delivery constraints.
  • Ability to grow a market based on ITW 80/20 business model principles.
Preferred Skills:
  • P&L Experience
  • 5+ years’ experience in Food Equipment industry
Pre-employment screenings performed (which includes background checks and drug screening)

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.

In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.