• Manages and monitors ribbon, ink, and parts sales activity within each Top20 account.


• Strategizes sales initiatives in partnership with ASR team and RAM group to gain aftermarket business of new and existing customers.


• Develops and analyzes reports for Top20 customers and prospects.


• Prospects via Outbound Calls for new business with emphasis on target, major accounts, and those with reduction in consumable purchases.


• Works with marketing to help implement and maintain marketing initiatives to stimulate Diagraph market mindshare within the target account base.


• Documents activity in CRM.


• Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management.


• Processes product returns for credit, repairs, and warrantees.


• Issues, processes and closes RMA’s


• Audits and reports contract activity


• Outbound Selling; for account management, ink & part sales, and service contracts


• Implements and manages special projects and sales initiatives as directed by sales management.

Education: High school diploma or equivalent required; Associates or bachelors preferred

Experience:

• Minimum 1 year customer service or sales experience


• Minimum 1 year inside sales experience with an emphasis on outbound prospecting and customer engagement


• 1 year marketing, account management experience preferred

Knowledge, Skills, and Abilities

• Excellent problem solving skills


• Excellent customer service & sales skills


• A high level of technical aptitude


• Detail oriented


• Ability to multitask


• Ability to effectively work independently and as part of a team


• Excellent organizational skills


• Excellent oral and written communication skills


• Proficient in the knowledge and use of MS Office (Word, Excel, Outlook, PowerPoint)


• Prior experience using a Customer Relationship Management (CRM) system preferred; specifically E-Synergy or MACOLA strongly preferred